Sarnil Chandra
Sacramento,CA
Summary
Adept at enhancing software quality and team efficiency, my tenure at Australia and New Zealand Banking Group showcased a blend of technical prowess in test case design and a knack for mentoring. By implementing innovative QA controls and fostering strong cross-functional collaboration, I significantly uplifted product reliability and customer satisfaction, embodying critical thinking and problem-solving excellence.
Overview
11
11
years of professional experience
Work History
Senior Quality Assurance Analyst
Australia and New Zealand Banking Group
01.2023 - 06.2024
- Established strong relationships with cross-functional teams, promoting effective communication and collaboration throughout the organization.
- Improved customer satisfaction with software products by conducting thorough usability tests.
- Reduced defects in production releases by implementing rigorous testing procedures.
- Optimized test cases to maximize success of manual software testing.
- Increased team productivity by introducing automated testing tools and techniques.
- Drove early detection of critical bugs through proactive participation in code review sessions.
- Managed large-scale projects from inception to completion, ensuring timely delivery of high-quality products.
- Created test cases and test scripts to maintain cohesive team approach to product development.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Met tight deadlines to satisfy client demands and project timelines.
- Tested and operated mixers to confirm correct calibration while scheduling routine, preventive, and reparative maintenance to maintain production workflows and achieve production output benchmarks.
- Performed extensive root cause analysis, leading to targeted improvements in software design and functionality.
- Mentored and coached team members on QA topics and strategies.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Quality Assurance Analyst
Australia and New Zealand Banking Group
02.2022 - 12.2022
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Conducted regular assessments of existing training programs, making adjustments as necessary to maintain effectiveness and relevance.
- Implemented post-training surveys and evaluations in order to measure the efficacy of delivered courses.
- Developed and implemented effective lesson plans to cover necessary material.
- Maintained accurate records of all completed trainings, ensuring compliance with industry regulations and standards.
- Optimized resource allocation for each training session based on participant needs analysis.
- Evaluated employee progress and provided constructive feedback, promoting continuous learning and improvement.
- Delivered high-quality presentations on various topics, using compelling visuals to enhance understanding and engagement among employees.
- Collaborated with subject matter experts to develop relevant training materials that addressed specific organizational challenges.
Resolution Specialist
Australia and New Zealand Banking Group
09.2020 - 01.2022
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
- Improved customer satisfaction by resolving complex issues promptly and professionally.
- Developed tailored strategies for dispute resolution, resulting in successful outcomes and increased client retention rates.
- Monitored trends in customer feedback to inform continuous improvement efforts within the department or product offerings.
- Achieved significant reduction in repeat complaints, thorough analysis and addressing root causes.
Assessment Specialist
Australia and New Zealand Banking Group
03.2020 - 08.2020
- Enhanced assessment quality by developing and implementing rigorous evaluation criteria.
- Collaborated with educators to align assessments with curriculum objectives and learning outcomes.
- Worked closely with curriculum developers to ensure seamless integration of assessments into instructional materials and lesson plans.
- Maintained up-to-date knowledge of advancements in educational technology, integrating cutting-edge tools into the assessment process when appropriate.
Reconciliation Analyst
Australia and New Zealand Banking Group
01.2019 - 02.2020
- Reduced financial discrepancies through diligent research and prompt resolution of outstanding items.
- Played a pivotal role in the successful completion of annual financial statement audits by providing timely, accurate reconciliation support to auditors.
- Improved the accuracy of financial statements by ensuring timely completion of reconciliations for all accounts.
- Enhanced reconciliation efficiency by streamlining processes and implementing automation tools.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Customer Support Specialist
Australia and New Zealand Banking Group
06.2017 - 12.2019
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Collaborated with product team to communicate customer needs, leading to enhancements that increased user satisfaction.
Finance Officer
Digicel Group
02.2016 - 05.2017
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Improved budget planning and forecasting with thorough analysis of historical data and market trends.
- Streamlined financial processes for increased efficiency and accuracy in reporting.
Accounts Payable Assistant
Carpenters Finance
12.2013 - 07.2015
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Responded promptly to vendor inquiries, fostering positive relationships with external partners.
- Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Education
Bachelor of Arts - Accounting And Banking
Fiji National University
Valelevu , Fiji01.2022
High School Diploma -
Savusavu Secondary School
Savusavu, Fiji11.2012
Skills
- Quality assurance background
- Test case design
- In-depth Technical Knowledge
- Test environment setup
- User Acceptance Testing
- Mentoring and training
- Strong Analytical Abilities
- Documentation expertise
- Quality Assurance Controls
- Critical thinking abilities
- Issue Resolution
- Project Management
- Data Analysis
- Report Analysis
- Problem-Solving
Languages
English
Native or Bilingual
Fiji
Professional Working
Hindi
Full Professional
Timeline
Senior Quality Assurance Analyst
Australia and New Zealand Banking Group
01.2023 - 06.2024
Quality Assurance Analyst
Australia and New Zealand Banking Group
02.2022 - 12.2022
Resolution Specialist
Australia and New Zealand Banking Group
09.2020 - 01.2022
Assessment Specialist
Australia and New Zealand Banking Group
03.2020 - 08.2020
Reconciliation Analyst
Australia and New Zealand Banking Group
01.2019 - 02.2020
Customer Support Specialist
Australia and New Zealand Banking Group
06.2017 - 12.2019
Finance Officer
Digicel Group
02.2016 - 05.2017
Accounts Payable Assistant
Carpenters Finance
12.2013 - 07.2015
Bachelor of Arts - Accounting And Banking
Fiji National University
High School Diploma -
Savusavu Secondary School
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