Sarojni Kumar
Hillsboro,OR
Summary
Experienced office professional in the Banking and Capital Markets Industry with a strong ability to work in a team environment and handle various administrative tasks. Skilled in data entry, filing, copying, faxing, and mail correspondence. Proficient in maintaining databases and record keeping. Detail-oriented and highly organized with the ability to prioritize and switch tasks as necessary. Excellent written and verbal communication skills, including grammar and spelling. Strong problem-solving and critical thinking skills. Dedicated and careful, focusing on accuracy and strong attention to detail. Demonstrated ability to handle negative situations. Proficient in Microsoft Office Word, Excel, Access, PowerPoint, and Outlook. Strong internet research skills and ability to handle repetitive data entry.
Overview
10
10
years of professional experience
Work History
Senior Process Associate
Genpact
08.2018 - Current
- Data input of information received from clients using shared files into the system database
- Enter both alphabetic and numeric data from source documents into the proper system database
- Review data for discrepancies, missing pages or information and resolve discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution
- Review data entered against the original source documents for accuracy and correct any data entry errors or duplications
- Follow data program security practices and procedures at all times
- Maintain confidentiality of all personal and financial information at all times and in accordance with the company's regulations
- Process returned mails
- Onboarding of new clients
- Online check processing.
Claims Associate
Sedgwick Claims Services
Portland, Oregon
09.2017 - 11.2017
- Processing coverage notes for insurance claims.
Processor with Operations Dept.
Wells Fargo
12.2016 - 03.2017
- Document Processing
- Customer account statements
- Mail delivery from mail room to respective areas
- Routing requests to different departments for further processing
- Proof Reading
- Multi-task oriented with the ability to prioritize and switch tasks as necessary and maintain confidentiality
- Process return mails.
Card Associate
First Tech Fed Credit Union
07.2015 - 02.2016
- Processing fraud disputes by members within the given timeframe of 10 business days
- Processing travel alerts on the day received
- Processing chargebacks
- Process account maintenance changes
- Process return mails.
Library Assistant
Portland Community College
07.2014 - 06.2015
- First point of contact
- Stock shelve items
- Process and maintain periodical files
- Assist students with locating information
- Check books and equipment in and out using computer system
- Patrol library and ensure rules are being followed
- Perform typing and keyboarding duties
- Answer questions and refer patrons to librarians.
Education
Skills
- Data Entry
- Problem Solving
- Critical Thinking
- Detail Oriented
- Microsoft Suite
- Communication
- Database Management
- Transaction Processing
- Mailroom Operations
- Security Practices
- High Accuracy
- Proof Reading
- Client Confidentiality
- Verbal and written communication
- Lean Six Sigma
- Process Documentation
- Reporting and documentation
- Paperwork Processing
- Process Improvement
- Bank account oversight
- Dispute Resolution
Languages
Hindi
Professional
Spanish
Limited
Timeline
Senior Process Associate
Genpact
08.2018 - Current
Claims Associate
Sedgwick Claims Services
09.2017 - 11.2017
Processor with Operations Dept.
Wells Fargo
12.2016 - 03.2017
Card Associate
First Tech Fed Credit Union
07.2015 - 02.2016
Library Assistant
Portland Community College
07.2014 - 06.2015
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leavePaid time offHealthcare benefitsTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsSoftware
MS Office - Word, Excel, PowerPoint, Outlook, OneDrive, OneNote, SharePoint
Google Drive
Spreadsheets
Windows operating system
Database management using MS Access
Interests
Web browsing
Learning new technology
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