Saron Desta
Lynnwood,WA
Summary
Personable, dedicated and action -oriented professional with a proven track record in customer service and safety management. Skilled in creating a welcoming atmosphere while prioritizing safety and security in various environments. Experienced in emergency response, conflict resolution, and effective communication. Bilingual, with the ability to engage effectively with clients and visitors in multiple languages. Committed to maintaining high standards of professionalism and delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Security Officer
Securitas Security Services USA
08.2022 - Current
- Professionally greeted guests to foster a friendly atmosphere while ensuring safety remained a top priority.
- Acted promptly in emergency with proper protocols to mitigate risks
- Regularly patrolled the premises on foot and in a company vehicle to maintain security during my campus patrol position.
- Provided exceptional customer service by addressing visitor and employee inquiries and concerns
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Documented Incident reports
Security Officer
Allied Universal - Amazon Account
01.2020 - 05.2022
- Responded to building alarms as well as patrolled buildings interior and exterior
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Allied Universal - Facebook Account
09.2018 - 01.2020
- Managed reception duties and access control, ensuring a secure environment.
- Greeted employees upon entry and checked in visitors, maintaining a welcoming atmosphere.
- Monitored surveillance cameras and issued visitor and employee badges to enhance site security.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Patrolled and monitored premises by foot.
- Responded to emergency incidents
Direct Support Professional
SL Start
07.2018 - 06.2019
- Worked as a caregiver for patients who were mentally or physically disabled
- Managed daily phone communications with doctors and hospitals, coordinating appointments.
- Monitored medication administration and maintained accurate records for client safety and compliance.
- Responded calmly to emergencies, prioritizing client safety.
- Handled client's finances
- Documented progress notes to track client achievements and behavioral changes.
- Assisted clients with daily living needs to support self-esteem and overall wellness.
- Facilitated crisis intervention to de-escalate challenging behaviors and ensure peaceful interactions.
Education
Associate of Science - Computer Information Systems
Edmonds Community College
Edmonds, WA01-2025
Bachelor of Science -
University of Washington
Bothell, WA01-2018
High school Diploma -
Bishop Blanchet High School
Seattle, WA01-2016
Skills
- Organized
- Action-oriented
- Good communication skills
- Customer service excellence
- Attention to detail
- Analytical problem solver
- Great time management skills
- Able to quickly adapt
- Efficient
- Productive
- Multilingual Communication Proficiency
Timeline
Security Officer
Securitas Security Services USA
08.2022 - Current
Security Officer
Allied Universal - Amazon Account
01.2020 - 05.2022
Security Officer
Allied Universal - Facebook Account
09.2018 - 01.2020
Direct Support Professional
SL Start
07.2018 - 06.2019
Associate of Science - Computer Information Systems
Edmonds Community College
Bachelor of Science -
University of Washington
High school Diploma -
Bishop Blanchet High School
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