SARON LEGESE
Hyattsville,MD
Summary
Proven to excel in high-pressure environments, significantly enhanced guest satisfaction and sales at Matchbox Restaurant through exceptional customer service and sales expertise. Adept at multitasking and teamwork, consistently met performance goals, ensuring seamless service and positive guest experiences. My strong work ethic and ability to resolve complaints swiftly underscore mycommitment to excellence in hospitality.
Overview
9
9
years of professional experience
Work History
Server
Macthbox Resturant
Silver Spring, MD
10.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Barista
LPQ Restautant
Goerge Town, Dupan Circle, 7th Street And 17th St
03.2018 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Flight Attendant
Ethiopian Airline's
Addis Ababa Ethiopia.
07.2015 - 12.2017
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Answered passenger questions and provided solutions to issues arising during flights.
Education
Associate of Arts - Financial Economics
Addis Ababa University
Addis Ababa Ethiopia08.2015
Skills
- Strong Work Ethic
- Cash Handling
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Menu Memorization
- Service prioritization
- Reliable and Responsible
- Multitasking Abilities
- Excellent Communication
- Teamwork and Collaboration
- Time Management
- Guest Engagement
Timeline
Server
Macthbox Resturant
10.2023 - 07.2024
Barista
LPQ Restautant
03.2018 - 10.2023
Flight Attendant
Ethiopian Airline's
07.2015 - 12.2017
Associate of Arts - Financial Economics
Addis Ababa University