Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Saron Melka

Alexandria,VA

Summary

Highly organized and self-motivated professional with a strong attention to detail. Experienced in managing schedules, coordinating appointments, and maintaining an efficient office environment. Background in ABA therapy, administrative support, banking, customer service, and sales. Diverse skill set includes client relations, financial transactions, and driving sales through effective communication. Ability to maintain confidentiality, deliver exceptional service, and build long-term customer relationships sets me apart. Seeking a role to utilize financial expertise, sales skills, and customer service experience to drive business growth and satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Behavior Technician (BT)

Attain ABA Therapy
01.2023 - Current

Implement individualized ABA therapy plans designed by Board Certified Behavior Analysts (BCBAs).

Conduct one-on-one therapy sessions to improve clients' social, communication, and adaptive skills.

Collect and maintain accurate data on clients' progress toward goals.

Collaborate with BCBAs, parents, and team members to adjust behavior intervention plans.

Provide positive reinforcement to encourage desired behaviors and reduce challenging ones.

Participate in training sessions to stay current on ABA techniques.

Production and Office Assistant

SECU Control
01.2022 - 12.2023

Performed administrative and clerical tasks, including data entry and management.

Organized trade show participation and managed product reception.

Ensured quality control and prepared products for shipping

Created professional documents using Word, Excel, and PowerPoint.

Maintained inventory of office supplies and organized the office environment.

Bank Teller

Capital One
07.2020 - 03.2021

Processed financial transactions, including deposits, withdrawals, and transfers, with accuracy and efficiency.

Maintained in-depth knowledge of bank products and services to assist customers effectively.

Ensured high levels of privacy and confidentiality in all banking operations.

Delivered a friendly and professional customer experience, resolving inquiries and concerns efficiently.

Customer Service & Sales Representative

Washington Sports Club
03.2019 - 05.2020

Sold gym memberships and services using persuasive sales techniques.

Conducted cost-benefit analyses to assess potential customers' needs and offer tailored solutions.

Maintained positive business relationships to encourage repeat business and referrals.

Provided excellent customer service to enhance client satisfaction and retention.

Education

Bachelor of Arts - Economics

George Mason University
4400 University Dr, Fairfax, VA 22030
05-2026

Associate of Arts - Finance

Northern Virginia Community College
Annandale, VA
05-2022

Skills

    Time Management & Organization

    Sales & Customer Relationship Management

    Behavior Intervention Planning & Implementation

    Empathy, Patience & Active Listening

    Problem-Solving & Conflict Resolution

    Persuasive Communication

    Adaptability & Flexibility

    Attention to Detail

    Multitasking & Prioritization

    Interpersonal & Negotiation Skills

    Collaboration & Teamwork

Certification

CPR and First Aid Certified

Earned a certificate in HTML, CSS, and JavaScript through an online course.

Languages

English
Native or Bilingual

Timeline

Behavior Technician (BT)

Attain ABA Therapy
01.2023 - Current

Production and Office Assistant

SECU Control
01.2022 - 12.2023

Bank Teller

Capital One
07.2020 - 03.2021

Customer Service & Sales Representative

Washington Sports Club
03.2019 - 05.2020

CPR and First Aid Certified

Earned a certificate in HTML, CSS, and JavaScript through an online course.

Bachelor of Arts - Economics

George Mason University

Associate of Arts - Finance

Northern Virginia Community College
Saron Melka