Sarosh Saigol
Frisco,TX
Summary
Focused Project/Program Manager bringing 12 years of developing continuous improvements throughout planning and implementation phases of projects. Proficient in Monitoring progress, compliance, training, MCA documentation and scorecards, communications with legal/vendors, forecasting, risk, re-source evaluation, performing gap analysis and presenting best practice solutions to meet industry standards. Demonstrated history of establishing and enforcing adherence to standards of excellence. Well-versed in mentoring and guiding associates to exceed client and stakeholder expectations. Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth. Successful at work flow planning and staff retention strategies. Boosts productivity through innovative management and mentorship. Keen to apply new and emerging project organization techniques to increase overall performance. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.
Overview
21
21
years of professional experience
Work History
Sr. Project Consultant -(Ops & Strategy)
PenFed Credit Union
12.2022 - Current
- Prioritized tasks and managed teams throughout multiple projects.
- Generated and delivered reports, program review presentations and other program status updates.
- Oversaw program compliance with requirements, schedule and budget.
- Worked closely with other departments to support program technical aspects and cost proposals.
- Collaborated with functional managers to develop program resource plans and assign program resources.
- Managed external client and business partner relationships.
- Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
- Controlled expenditures and reported monthly actual performance.
- Communicated with key stakeholders to determine project requirements and objectives.
- Submitted budget estimates, progress reports and cost tracking reports.
- Developed and updated project plans to document objectives, technologies, schedules and funding.
- Created project status presentations for delivery to customers or project personnel.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Conferred with project personnel to identify and resolve problems.
- Proposed, reviewed and approved modifications to project plans.
- Monitored performance of project team members to provide performance feedback.
- Identified project needs by reviewing project objectives and schedules.
- Measured performance across campaigns and events.
- Audited operations and processes to enhance brand and manage compliance.
- Assessed accurate and relevant information for fact-based decision making.
- Created tactical relationships with teams to propel projects and attain results.
Sr. Prog/Proj (Risk & Compliance, Change Mgmnt)
USAA
Plano, Texas
05.2020 - 12.2022
- PM for a number of Compliance teams handling and coordinating stories in JIRA and features in Rally in Agile
- Responsible for overlooking application development, enhancement and O&M work in Salesforce, ETL,RCM and LyRIC
- Liaison between business and IT teams - ensuring applications developed meets business requirements.
- Actively involved in resolving impediments, identifying dependencies and risks of current and upcoming projects.
- Generated and delivered reports, program review presentations and other program status updates.
- Collaborated with functional managers to develop program resource plans and assign program resources.
- Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
- Implemented plans designed for individual's specific needs.
- Audited operations and processes to enhance brand and manage compliance.
- Spearheaded program management support for portfolio.
Products Program Manager (Cards, Retail)-Analytics
Citigroup
Irving, Texas
02.2018 - 02.2020
- PM for the Monthly and Annual Benefit Reminder process dealing with 3rd party vendors in planning, budgeting, preparing communication material, change management and managing workflow in JIRA
- Overlooking testing initiatives for the software conversion and reengineering refund process in Salesforce
- Overlooked and approved quarterly and annual reviews and legal documents and ensured adherence to risk related policies
- Marketing and Financial Reporting, Issue Metrics using Pivots and analytical tools
- Worked with and managing streamlining of resource and efficiency management, ensuring Audit requirements are met and compliance and risk management
- Worked with the business partners in revamping the Debt Protection Probate Process and responsible for change management process, MCA, legal and compliance/surveillance documentation and scorecards
- Streamlined the End-to-End Reconciliation process by standardizing and developed tracking process
- Worked with subject matter experts to developed policies and Procedure documents for various processes, provided relevant training and maintained them on the Dashboard and SharePoint
- Worked with Compliance in making sure all processes meet the requirements, getting them approved and implemented.
Time Off
N/A
08.2017 - 01.2018
- Had to take off work during this time to care of very ill family member.
Lead Analyst/VP
Citigroup
Irving, Texas
07.2016 - 07.2017
- Worked in Internal Audit Operations team overlooking and managing tasks related to resource, inventory and efficiency management using Microsoft Dynamics and other EPR systems
- Revamped the Time Reporting system; worked with consultants and business partners to gather requirements, redid the codes, obtained necessary approvals and updated the software
- Coordinated and managed policy and procedures manuals, including gathering internal feedback/approvals, collaborating with PM’s to ensure documentation is modified, updated, and posted on the SharePoint
- Analyzed and planned the financial budget and annual audit assurance hour’s budget and adjusted outlook as needed based on the yearly plan
- Monitored and analyzed the time reported by Internal Audit Department and reported to the department/product heads for cost per hour metrics and annual planning
- Reported on monthly AML budget and made adjustments as needed to outlook after analyzing the plan
- Automated the monthly accrual process for payments to resources and vendors by 80%; worked with vendors on requirements and standardizing the procedures and streamlining the process
- Enhanced the Third party risk management process for IA Ops by obtaining necessary approvals, standardizing the forms and obtaining legal and compliance approvals and change management activities
- Project Manager for standardizing the Resource and efficiency management policies and procedures, standardized 99%; reviewed the existing documents, critically assed them, gathered the required updates and requirements from stakeholders and updated and standardized them.
Governance Analyst
Fannie Mae
Dallas, Texas
10.2014 - 07.2016
- Worked in the Governance Department, performing audits for all Loan/mortgage disbursements by Fannie Mae
- Met with Business to gather and analyze project requirements and act as a liaison between business and ART team and assist in converting business requirements into technical for implementation
- Providing oversight of the process and auditing internal and external claims specialists and analysts
- Involved in the requirement gathering and UAT for new software’s for analysts and change management
- Trend and QA analysis and reporting on payment reviews performed by analysts on outsourced vendors.(salesforce)
- Created Score Cards and Assigned Reviews to analysts and reported to vendors and stakeholders on efficiency resulting in 75% improvement overall
- Led ad hoc projects, developed and implemented corporate wide and business unit, risk, and compliance pro-grams and initiatives.
Business Analyst
Fannie Mae
Dallas, Texas
09.2013 - 10.2014
- Worked in the REAM Fulfillment department handling Project Management Fees, Inventory Reconciliation and Arrears and Properties flowing from Rental to Sales
- 100% Streamlined and developed regular reporting in Microsoft Access and SAS for transferring properties from rental channel to retail channel
- Coordinated with the Rental team in requirement gathering for rental related issues and equator fixes needed to make the rental inventory and reports more reliable
- Launched a system to track issues, create modification and change documents and forward to the appropriate departments.
- Reporting and transferring rental properties to Sales causing a 20% rise in sales and maintaining reports on the Sharepoint
- Data reconciliation, Data Arrears and Eviction reports for rental inventory
- Made the process more efficient by automating it using Access Queries and Business Objects.
Data Analyst
Fannie Mae
Addison, Texas
12.2012 - 08.2013
- Worked in the Credit Servicing department handling Compensatory Fees
- Data analysis required to assist in developing and maintaining the Compensatory Fee collections process
- Automated the invoice process and issued Compensatory Fee invoices
- Tracked payment activity, collections reports, maintained and posted collections/payments in the database
- Handled rebuttals and maintained/enhanced the team SharePoint and EUC
- Reallocated Funds and dealt with Servicer Payment issues using queries, invoices and payment history
- Ran queries in SQL and used Toad to pull up various records, DARTS History and verified payments and assisted in the production of weekly progress reports for business systems managers
- Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.
Project Manager
International Vacation
Irving, Texas
06.2009 - 11.2012
- PM for developing client service system and to migrate data and maintain it on the new systems including Change management
- Worked as an Interface between the end users and the different teams involved in the application development for the better understanding of the business and IT processes
- Directed client scope meetings to define business requirements and technical specifications of projects
- Ran queries to produce weekly progress reports for business systems managers and to ensure data integrity
- Documented Test Plans that contains test scripts, test cases, test data and expected results for the Integration, Functional, Performance, and User Acceptance Testing.
Sr. Data Analyst
RBC Financials
Toronto, Canada
06.2002 - 10.2006
- Responsible for requirements gathering and analysis, generating workflow process and documentation
- Created reports and detailed data mapping for data mediation between data source and destination
- Performed Gap Analysis, evaluated and implemented change requests by working closely with the development team to make sure that they understood the user requirements and that the system developed met them
- Supported QA Process and documentation management by Interacting with system developers to resolve questions and discrepancies in Business Requirement Documents and by developing user acceptance test cases
- Prepared and monitored reports on all the customers, bank and Financial products for Executive review and monthly production announcements using business objects.
Education
BAS (hons) - Business Administration
York University
SCRUM Certification -
World HR Forum
Skills
- Salesforce, Mulesoft, ETL, SharePoint, MS Visio, confluence, CPM Opps, Black Knight, QCT, Lexis Nexus corelogic, APRIMO basic SQL/Sas, Planview, JIRA, PeopleSoft, Rally, EPR System,Quality Control Tools and Tableau
- Strategic Planning
- Microsoft Office Suite Expert
- Compliance Monitoring
- Project Scope Analysis
- Project Tracking/Planning
- Data Analysis
- Stakeholder Communications
- Cost Control
- Budgeting and Forecasting
- Agile Methodology
- Logistics Management
- Resource Allocation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sr. Project Consultant -(Ops & Strategy)
PenFed Credit Union
12.2022 - Current
Sr. Prog/Proj (Risk & Compliance, Change Mgmnt)
USAA
05.2020 - 12.2022
Products Program Manager (Cards, Retail)-Analytics
Citigroup
02.2018 - 02.2020
Time Off
N/A
08.2017 - 01.2018
Lead Analyst/VP
Citigroup
07.2016 - 07.2017
Governance Analyst
Fannie Mae
10.2014 - 07.2016
Business Analyst
Fannie Mae
09.2013 - 10.2014
Data Analyst
Fannie Mae
12.2012 - 08.2013
Project Manager
International Vacation
06.2009 - 11.2012
Sr. Data Analyst
RBC Financials
06.2002 - 10.2006
BAS (hons) - Business Administration
York University
SCRUM Certification -
World HR Forum
Similar Profiles
Aleshai TapiaAleshai Tapia
Branch Support Representative at PenFed Credit UnionBranch Support Representative at PenFed Credit Union
David HolcombDavid Holcomb
Member Service Representative / Zelle Servicing Specialist at PenFed Credit UnionMember Service Representative / Zelle Servicing Specialist at PenFed Credit Union
William FreemontWilliam Freemont
Member Service Representative at PenFed Credit UnionMember Service Representative at PenFed Credit Union
Desiree C. WardDesiree C. Ward
DSS II (Collections Counselor) at PenFed Credit UnionDSS II (Collections Counselor) at PenFed Credit Union
Chandrasekhar NowduriChandrasekhar Nowduri
Architect at HCL America / T-MobileArchitect at HCL America / T-Mobile