Sarouganie Singh
Queens,NY
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Community Access, Inc
Manhattan , New York
03.2020 - Current
- Responded to customer inquiries via phone, email, and in person.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Compiled and prepared reports and documents as requested.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled sensitive information in a confidential manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted visitors to provide information and direct to appropriate personnel.
Supervisor
American Airlines
Queens, NY
01.2017 - 03.2020
- Developed strategies to improve team performance and productivity.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Implemented quality control measures, significantly reducing error rates.
Education
High School Diploma -
Anna Rigna
Guyana05-1998
Skills
- Correspondence drafting
- Departmental support
- Appointment confirmation
- Mail coordination
- Correspondence typing
- Project management
- Record keeping
- File organization
- Call routing
- Staff management
- Hospitality best practices
- Customer service
- Conflict management
- Office management
Timeline
Front Desk Receptionist
Community Access, Inc
03.2020 - Current
Supervisor
American Airlines
01.2017 - 03.2020
High School Diploma -
Anna Rigna
Similar Profiles
Alexia ShandAlexia Shand
Service Coordinator at Community Access, IncService Coordinator at Community Access, Inc
Matthew L. McdowellMatthew L. Mcdowell
HR Assistant at Community Access, IncHR Assistant at Community Access, Inc
Shantel ShawShantel Shaw
HCC - Hospitality Care Coordinator at Community Access, IncHCC - Hospitality Care Coordinator at Community Access, Inc
Elizabeth KongElizabeth Kong
Habilitation Training Specialist at Community Access, IncHabilitation Training Specialist at Community Access, Inc
AMAIMA TAHIRAMAIMA TAHIR
Intern at St. John’s UniversityIntern at St. John’s University