Sarouganie Singh
Queens,NY
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Community Access, Inc
Manhattan , New York
03.2020 - Current
- Responded to customer inquiries via phone, email, and in person.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Compiled and prepared reports and documents as requested.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled sensitive information in a confidential manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted visitors to provide information and direct to appropriate personnel.
Supervisor
American Airlines
Queens, NY
01.2017 - 03.2020
- Developed strategies to improve team performance and productivity.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Implemented quality control measures, significantly reducing error rates.
Education
High School Diploma -
Anna Rigna
Guyana05-1998
Skills
- Correspondence drafting
- Departmental support
- Appointment confirmation
- Mail coordination
- Correspondence typing
- Project management
- Record keeping
- File organization
- Call routing
- Staff management
- Hospitality best practices
- Customer service
- Conflict management
- Office management
Timeline
Front Desk Receptionist
Community Access, Inc
03.2020 - Current
Supervisor
American Airlines
01.2017 - 03.2020
High School Diploma -
Anna Rigna