SAROYA CARTER
Newnan,GA
Summary
Customer Service Professional with over 10 years of progressive experience in various environments, including: retail, production, customer service, and administration. Skilled in communicating with employees at all levels and maintains positive employee relations across multiple lines of business. Highly effective in automating processes to increase efficiency and productivity.
Overview
10
10
years of professional experience
Work History
Front Office Assistant
Piedmont Physicians Group
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Front Office Assistant
Piedmont Heart Institute
07.2022 - 05.2023
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Human Resources Assistant
RSWH
01.2018 - 01.2022
- Supports human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information
- Welcomes new employees to the organization by conducting orientation
- Provides payroll information by collecting time and attendance records
- Submits employee data reports by assembling, preparing, and analyzing data
- Maintains employee information by entering and updating employment and status-change data
- Provides secretarial support by entering, formatting, and printing information
- Answers the telephone, relays messages, and maintains equipment and supplies
- Maintains employee confidence and protects operations by keeping human resource information confidential
- Maintains quality service by following organization standards
- Supports the Finance Director by entering requisitions and keeping an organized spreadsheet of all the requisitions that are entered for each department.
Unit Clerk
RWSH
01.2018 - 01.2022
- Provided excellent customer service to patients via the phone, in-person interactions, and service delivery
- Print armbands
- Validate charges - that are dropping
- Monitor for MD orders and inform nurse of new orders
- View on screen with patients and tasks list
- Put in X-ray orders
- Get patient ready type transport and coordinate with nurse and outside hospital or MD office
- Upload pictures on admission and weekly
- Facilitate appointments and arrange transport - test and transfer
- Scan into Cerner
- Set up procedures with Mobile Images
- Dialysis nurses - dialysis orders
- Open and close charts
- Audit charts
- Initial assessment - check for: 24-hour post, POC, 3 notes (IRF)
- Receive assessment and request for bed, PAAF - review specific bed, 02, bariatric, HD, Approved by MD
- Then nurses assign bed
- Email Admissions, Orders - Before taking report.
Front Office Specialist
WellStar Neurology
04.2021 - 10.2021
- Greeting customers, Registering patients at check-in and checkout, Answering telephones, Scheduling appointments, Cash management, Administrative functions that support the practice's operations.
- Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services.
- Maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
Unit Secretary
Warm Springs Medical Center
01.2014 - 01.2016
- Provided excellent customer service to patients via the phone, in-person interactions, and service delivery
- Maintained unit supplies inventory by placing and expediting orders for supplies; verified receipt of supplies
- Served as a point of contact for the nursing unit
- Greeted, directed visitors while relaying information and messages to patients and medical staff
- Facilitated communication between the care unit and other healthcare providers
- Arranged discharges by notifying business office and patient transporter service
- Maintained a safe and clean working environment by complying with rules and regulations; adhered to infection-control policies and protocols and kept unit equipment operational by calling for repairs and doing work orders
- Maintained and updated patient health information
- Assembled stores & retrieved patient records
- Filed test & lab reports within medical records and charting
- Entered Physician Orders for labs, EKGs, and submitted specimen as collected
- Compiled RN's nightly and weekend on-call schedule.
Education
Bachelor of Science - Social Work
Grand Canyon University
01.2028
Diploma -
Manchester High School
01.2013
Skills
- Time Management
- Problem-solving skills
- Administrative Skills
- Excel spreadsheets
- Medical Terminology
- Listening Skills
- Schedule Management
- Problem-Solving
- Organization and Time Management
Personal Information
Title: Front Office Assistant
Timeline
Front Office Assistant
Piedmont Physicians Group
05.2023 - Current
Front Office Assistant
Piedmont Heart Institute
07.2022 - 05.2023
Front Office Specialist
WellStar Neurology
04.2021 - 10.2021
Human Resources Assistant
RSWH
01.2018 - 01.2022
Unit Clerk
RWSH
01.2018 - 01.2022
Unit Secretary
Warm Springs Medical Center
01.2014 - 01.2016
Bachelor of Science - Social Work
Grand Canyon University
Diploma -
Manchester High School