Saroyin Watkins II

• Commercial Appliance Repair Technician.

I install, diagnose, and repair commercial equipment, including refrigeration units, dish machines, and gas ovens. I also perform diagnostic testing, flush refrigerants, and maintain electrical and pneumatic controls. Also, calibrate thermostats, test for leaks, and determine energy use.

Transport, move, assemble, and install fitness equipment machines and accessories; calibrate and test equipment to meet manufacturer specifications and ensure optimal operation; assist in ordering and maintaining inventory of replacement parts and supplies.

• Examining customers' appliances and identifying the cause of appliance breakdowns.
• Performing maintenance work on customers' appliances.
• Providing estimates to customers regarding the cost to repair damaged or malfunctioning appliances.
• Install, service, and repair various household appliances, such as refrigerators, dishwashers, and air conditioning units.
• Swiftly respond to customer calls regarding issues or malfunctions.
• Evaluate and troubleshoot problems.
• Provide repair options, estimates, and timeframes to customers, taking into account any product warranties.
• Complete billing and invoicing paperwork.
• Proven work experience as an Appliance Service Technician, or similar role.
• Sufficient experience in and knowledge of appliance repair and installation.
• Customer service and communication skills.
• Manual dexterity and physical stamina.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Juggled multiple projects and tasks to ensure high-quality, and timely delivery of customer vehicles.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Worked closely with team members to deliver vehicles, develop solutions, and meet deadlines.

• Removed, disassembled, and fixed appliance parts.
• Instructed customers on how to properly operate, care for, and configure appliances.
• Repaired and serviced Miele, Bosch, Subzero, and Wolf Range appliances.
• Tested appliance operation following installation to make adjustments for optimal performance.
• Maintained part inventory for on-site installation, maintenance, and repair of appliances.
• Analyzed schematic drawings, product manuals, and troubleshooting guides to diagnose and repair problems.
• Involved operations by working with team members and customers to find workable solutions.