Sarprina Narcisse

• Review and evaluate patient information to determine the appropriate level of care and services required.
• Monitor and report on trends in utilization patterns.
• Analyze medical records to ensure compliance with regulatory requirements.
• Conduct utilization review activities, including concurrent reviews, retrospective reviews, and discharge planning.
• Actively participate in departmental meetings regarding new initiatives, or changes in policy and procedures.

• Provided behavioral health coaching to program participants via video call or via telephone.
• Supported participants by focusing on behavioral activation, mood management, and skills to support lifestyle changes.
• Documented session notes following sessions to facilitate ongoing collaboration.
• Supported participants by incorporating Mindfulness, Cognitive Behavioral Therapy, Crisis Intervention and Motivational Interviewing.
• Provided behavioral health coaching for participants struggling with depression, anxiety, grief, relationship issues etc.
• Participated in case conferences with interdisciplinary team to discuss participant progress, challenges, and discharge recommendations.

Attended trainings and staff meetings

• Company Overview: Baton Rouge (Louisiana Healthcare Connections), LA
• Strategically oversee tailored case management to align with Medicaid recipients' individual requirements.
• Execute in-depth screenings and assessments, ensuring precision in member referral processes.
• Uphold rigorous standards in member data management, emphasizing regular updates and stringent accuracy verification.
• Propel structured, cohesive strategies for onboarding and training, enhancing organizational acumen and efficacy uniformly.
• Facilitate members' navigation through the SSI benefits application landscape, ensuring compliance with best-practice standards.
• Orchestrate meticulous coordination of healthcare and transportation services, safeguarding seamless access for all members.
• Monitor and assess member grievances, implementing swift and effective resolutions to uplift member experiences continuously.
• Baton Rouge (Louisiana Healthcare Connections), LA

• Company Overview: Thibodaux, LA
• Delivered specialized counseling to children aged 6-18, addressing individual psychological needs and ensuring holistic welfare.
• Led family and play therapy sessions while imparting essential parenting skills for comprehensive family well-being.
• Regularly reported client progress to supervisors, ensuring transparent tracking and adaptive responses to evolving needs.
• Formulated behavior plans, assessed treatment objectives, and adjusted them based on distinct client requirements.
• Managed cases effectively, from coordinating referrals to overseeing medication compliance and scheduling consultations.
• Collaborated with community organizations and maintained documentation, ensuring accurate billing and comprehensive support structures.
• Thibodaux, LA

• Company Overview: Gonzales, LA
• Assisted in crafting patient treatment plans, ensuring individualized approaches to diverse patient care requirements.
• Co-led psychotherapy group sessions, fostering an environment conducive to healing and self-reflection.
• Assiduously documented client progress, precisely entering data into the billing database to ensure financial accuracy.
• Attentively observed and analyzed intake sessions, gaining a nuanced understanding of the patient evaluation process.
• Engaged seamlessly with an interdisciplinary team, championing cohesive communication and collaborative patient care strategies.
• Gonzales, LA

• Company Overview: Baton Rouge, LA
• Offered specialized long-term case management post-Hurricane Katrina, overseeing an average caseload of 50 affected individuals.
• Devised tailored treatment plans, ensuring clients achieved immediate and long-term objectives amidst disaster aftermath.
• Orchestrated outreach activities while managing comprehensive client intake, assessment, and coordinated referral processes.
• Baton Rouge, LA

• Company Overview: Convent, LA
• Managed cases end-to-end, from client intake and thorough assessments to efficient referrals, ensuring streamlined processes.
• Offered emergency aid, utility assistance, food vouchers, rent, and essential goods to underserved families.
• Conducted home visits, guaranteeing tailored service delivery to elderly & disabled clientele, enhancing their quality of life.
• Spearheaded and organized key outreach events, notably the Annual Toy and Coat Drive and the Proactive Community Action Day.
• Provided free tax preparation for select groups and coordinated with the finance department for monthly reports.
• Convent, LA