Sarra Brown
Jacksonville,FL
Summary
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Brown Bear Learning Center
09.2018 - 02.2025
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
Leasing Assistant
Evolve Property Management
06.2016 - 04.2023
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
- Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
- Collaborated with cross-functional teams to coordinate resident events that promoted community engagement and strengthened relationships among neighbors.
- Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Distributed and followed up on tenant renewal notices.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Participated in property inspections to prepare for move-ins and move-outs.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
Education
High School Diploma -
Orange Park High
Orange Park, FL05-2011
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Leasing and sales
- Lease preparation
- Strategic planning
- Property management
Timeline
Owner/Operator
Brown Bear Learning Center
09.2018 - 02.2025
Leasing Assistant
Evolve Property Management
06.2016 - 04.2023
High School Diploma -
Orange Park High
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