Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AdministrativeAssistant

Sarra Gharib

Puyallup,WA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

Credit Corp Solutions
03.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Training Program Manager

Credit Corp solutions
03.2020 - 03.2022
  • Recognized and rewarded excellent performance.
  • Randomly monitored calls to ensure F.D.C.P.A
  • Attended daily meetings with management and staff to increase production.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Coordinated technical training and personal development classes for staff members.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided on boarding and training for new employees.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Managed new employee orientation training process for more than 50 employees each year.

Senior Customer Relationship Manager

Credit Corp Solutions
11.2019 - 03.2020
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Created customer support strategies to increase customer retention.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Developed new employees and on-going performance assessment of current employees.
  • Managed department call volume of 120-150 calls per day and coordinated department schedules to maximize coverage during peak hours

Assistant Manager

Wendys old fashion hamburgers
12.2012 - 11.2019
  • Understand completely all policies, procedures, standards, specifications, guidelines and training programs
  • Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards
  • Assist other staff members to complete opening, closing and prep lists
  • Prepare all required paperwork, including forms, reports and schedules in an organized and timely
  • Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Assistant Manager

Popeye's Louisiana Kitchen
06.2009 - 10.2012
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

High School Diploma -

North Eugene Alternative High School
Eugene, OR
06.2008

Skills

  • Microsoft Excel (4 years)
  • Customer Service Skills (10 years)
  • Strategic Planning
  • Management
  • Recruiting
  • Providing Feedback
  • Staff Leadership
  • Team Development Strategies
  • Positive Communication Strategies
  • Company Policy Compliance
  • Manager Coaching and Training

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Administrative Assistant

Credit Corp Solutions
03.2022 - Current

Training Program Manager

Credit Corp solutions
03.2020 - 03.2022

Senior Customer Relationship Manager

Credit Corp Solutions
11.2019 - 03.2020

Assistant Manager

Wendys old fashion hamburgers
12.2012 - 11.2019

Assistant Manager

Popeye's Louisiana Kitchen
06.2009 - 10.2012

High School Diploma -

North Eugene Alternative High School

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Sarra Gharib