Sarunya Phewkao
Sacramento,CA
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
17
17
years of professional experience
Work History
Stay-at-Home Mom
Misenti Household
Bangkok, Thailand & Sacramento, CA
11.2021 - Current
- Manage schedules, budgets, and routines for the family
- Manage household finances, including budgeting, utilities payments, and expense tracking
- Organize and maintain family schedules, including appointments, extracurricular activities, and social events
- Home-school a child through kindergarten and implement educational activities.
Product And Channel Development Specialist
Bangkok Bank (Head Office)
Bangkok, Thailand
04.2014 - 10.2021
- Led new digital platform project for web and mobile applications targeting corporate clients
- Designed internet banking services for large corporate clients using Agile methodology
- Developed strategies for new digital platforms, encompassing design, development, testing, and pilot client release
- Analyzed market trends to identify gaps and opportunities
- Managed User Acceptance Testing (UAT) by creating scenarios, assigning testers, and ensuring system support
- Contributed to System Integration Testing (SIT) by reviewing scenarios and tracking defects
- Oversaw multilingual UI label translations
- Created documents: product specifications, requirements, user scenario, and operation workflow process
- Supported data transformations between bank (MT , SWIFT) and customer formats
- Conducted internal staff training on client channel features/functions and data workflows
- Actively ensured compliance with the Anti-Money Laundering, information security regulations
- Handled day-to-day escalations and resolved technical issues.
Client Implementation Analyst
Bangkok Bank (Head Office)
Bangkok, Thailand
04.2013 - 03.2014
- Managed client onboarding onto Internet Banking for corporate clients, ensuring high satisfaction levels
- Oversaw technical implementation process, including product setup and documentation preparation
- Scheduled clients and created meeting agendas and presentations with Microsoft Outlook, PowerPoint
- Educated clients on internet banking applications through onsite and virtual sessions through Zoom app
- Created user documentation and support materials for new system implementations.
- Worked closely with customers throughout the entire implementation process to ensure satisfaction with results.
- Collaborated with cross-functional teams to ensure successful integration of hardware, software, and networking components.
- Provided ongoing support after an implementation is completed by responding promptly to customer inquiries or requests for assistance.
System Analyst Supervisor
Thai Asia Pacific Brewery Company
Bangkok, Thailand
10.2007 - 01.2013
- Designed and Developed web applications for Warehouse, Transportation, and Inventory management systems
- Developed Business Intelligence (BI) reports for executive decision-making
- Gathered and analyzed user requirements, translating them into software specifications
- Reviewed and ensured the efficiency of VB.NET, C#, HTML, and JavaScript coding
- Conducted functionality testing and supported UAT testing to ensure smooth application performance
- Implemented robust database solutions supporting 7,000+ daily transactions
- Optimized SQL queries for Warehouse management program, resulting in a 50% performance improvement
- Supported day-to-day the technical issues during testing and on production.
Education
Master of Science - Information Technology
King Mongkut’s University of Technology Thonburi
Thailand04-2011
BBA - Business Computer
Siam University
Thailand03-2006
Skills
- Software Testing
- Project management
- Organizational
- Analytical
- Communication
- Presentation
- Microsoft Office
- Google Suite
- HP Application Lifecycle Management software
- InVision
- Atlassian Confluence
- Exceeding client expectations
References
References available upon request.
Timeline
Stay-at-Home Mom
Misenti Household
11.2021 - Current
Product And Channel Development Specialist
Bangkok Bank (Head Office)
04.2014 - 10.2021
Client Implementation Analyst
Bangkok Bank (Head Office)
04.2013 - 03.2014
System Analyst Supervisor
Thai Asia Pacific Brewery Company
10.2007 - 01.2013
Master of Science - Information Technology
King Mongkut’s University of Technology Thonburi
BBA - Business Computer
Siam University
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