Sarvin Culley
Chicago,IL
Summary
Diversified professional offering 10+ years of comprehensive experience developing HR functions, cultivating positive work environment and collaborating with all levels of management. A Proven track record in the areas of Talent Management, SAP HR, Process Optimization and Project Management. A Results Oriented individual with strong Interpersonal and Customer Relationships Skills. Personable and perceptive champion of corporate and team member success with proven impeccable ethics and business sense.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Operations Director
PURPOSE EARTH
Chicago, IL
06.2019 - Current
- Established quality relationships through consistent delivery on commitments & organization skills.
- Served as main point-of-contact for all correspondence internally and externally, managing over 20 emails and requests per day.
- Helped boost productivity and verified early completion dates by putting effective processes in place.
- Responsible for summaries and shortlisting of new grant applications to then share with council members saving time for council members by 50%.
- Managed and reported minutes of meetings & tracking to ensure completion of tasks.
Visual Artist
Zhou B Art Center
Chicago, IL
03.2013 - 05.2020
- Established artist using positive affirmation.
- Exhibited Nationally and Internationally.
- Separate Artist Resume available upon request.
HR Generalist
Shared Services
Dubai, UAE
03.2010 - 12.2012
- Identified the need for an electronic guide and managed the design, creation and rollout of solution across 19 countries within ME&NA for employees and managers which led to issues and questions being resolved in a more timely manner system issues being reduced by 20%.
- Established the need for key HR Metrics; Created a management information solution which analyzed year to date information, recent changes & future ‘known’ metrics which simplified Talent Review Meetings process up to 20%.
- Improved HRSS resolution process by 40% through effective management of HR calls within 3 day time scale and detailed feedback to requesters.
- Managed Bonus payment and documentation for ME employees to ensure payment on time with zero errors.
- Identified Gaps within existing process and enhanced them accordingly, Creating smoother process by 30%.
- Worked closely with Reward team and also with HR Mangers across ME&NA (Middle East & North Africa).
- Main point of contact with all employees as well as supporting Area HR Directors and Heads of HR in order to assist in optimization of key HR processes, HR Metrics & policies.
- Produced comprehensive reports including Talent Metrics for Heads of HR and Talent Managers across ME in order to effectively support Talent Review Process.
- Facilitated up skilling Training sessions for HR Managers, Business Partners, Shared Services Team and Employees through workshops, on how to use SAP HR for Management cycles, reporting processes, tracking systems and toolkits.
- Accountable for all Employee Contracts and Templates, worked closely with Legal Team on any changes needed to ensure 100% alignment with Labor Law and all company policies.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
Customer Services Advisor
British American Tobacco Group
Dubai, UAE
02.2008 - 03.2010
- Managed department call volume of 100+ of requests per day and coordinated department schedules to maximize coverage during peak hours.
- Resolved concerns with HR systems and colleagues services.
- Addressed complex issues by scheduling repair appointments with support group in India and UAE.
- Maintained 30 minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
- Promoted strong customer satisfaction by 40% through diagnosing and troubleshooting product issues without need for escalated support.
HR Talent Executive
BAT GCC
Dubai, UAE
04.2006 - 02.2008
- Evaluated resumes, interviewed and facilitated assessment centers and Psychometric tests for new candidates- Filtered candidates using E Recruitment processes and Recruitment agencies.
- Facilitated Talent Management Cycle (Performance, Development and Career planning process) within GCC.
- Managed training and development of 200+ employees across GCC.
- Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
HR Coordinator
BAT Iran
Tehran, Iran
12.2004 - 04.2006
- Identified new recruitment processes and procedures and managed the complete candidate transition.
- Supported the HR Team on a range of projects including re-structuring and HR solutions, by providing innovative ideas and supplying necessary information to assist with a smoother transition.
- Provided basic Reports to the HR team on Talent , Reward and Payroll issues.
- Acted as the first point of contact for both the Employees and HR Team.
Assistant to the Ambassador
Hungarian Embassy
Tehran, Iran
01.2003 - 12.2004
- Responsible for translating documents for the Ambassador.
- Facilitated meetings and Events within the Embassy.
- Supported Visa section when required in absence of colleagues.
- Screened calls and emails and initiated actions to respond or direct messages for the Ambassador.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Assistant General Manager
Canadian Consulting Group – Inc
Tehran, Iran
12.2000 - 12.2002
- Consulted clients on application process and effectively managed all documentation process.
- Managed over 10 files on daily basis, scanning, filing, providing summary to GM.
- Assisted GM with filing process, increasing productivity by 30%.
- Conducted research, gathered information from multiple sources and presented results
- Prepared variety of different written communications, reports and documents
Education
Bachelors of Spanish Language - Spanish Literature
Tehran - Iran Azad University of Tehran
Tehran, Iran 01.1998 - 01.2002
Skills
Work flow planning
HR processes
File and records management
Team Building
Customer Service
Process Improvement
Websites
Timeline
Operations Director
PURPOSE EARTH
06.2019 - Current
Visual Artist
Zhou B Art Center
03.2013 - 05.2020
HR Generalist
Shared Services
03.2010 - 12.2012
Customer Services Advisor
British American Tobacco Group
02.2008 - 03.2010
HR Talent Executive
BAT GCC
04.2006 - 02.2008
HR Coordinator
BAT Iran
12.2004 - 04.2006
Assistant to the Ambassador
Hungarian Embassy
01.2003 - 12.2004
Assistant General Manager
Canadian Consulting Group – Inc
12.2000 - 12.2002
Bachelors of Spanish Language - Spanish Literature
Tehran - Iran Azad University of Tehran
01.1998 - 01.2002