Sarvottam Kumar
Ocala,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Talented professional considered knowledgeable leader and dedicated problem solver. Brings [10+] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Office Manager
Arun K Singh MD PA
07.2011 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Evaluated employee records and productivity to complete employee evaluations.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Oversaw quality control and productivity rates to increase revenue and production times.
Store Manager
Janki Of Florida INC
01.2004 - 05.2011
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Developed new store location from ground up by hiring and training efficient team.
- Analyzed and interpreted store trends to facilitate planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Devised processes to boost long-term business success and increase profit levels.
Network Administrator
NuInfo System
03.2000 - 02.2004
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Constructed and maintained Virtual Local Area Network (VLAN).
- Identified and immediately resolved issues with network devices.
- Managed and maintained stability of network and wireless services throughout enterprise.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Monitored stability of network and wireless services to deliver comprehensive stability.
- Planned, coordinated and implemented network security measures.
- Provided required network documentation to inform management.
- Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
- Planned, implemented and maintained wireless network strategy and operation.
- Installed and upgraded [Type] internal and third party software.
- Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.
- Managed data backups and disaster recovery operations for [Number]-person company.
- Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting.
- Drafted training materials and organized training sessions for new employees.
- Rewrote and updated group policy with new domain move and domain level raise.
- Took over responsibilities of administrator during absence and filled in gaps around office.
- Facilitated smooth network operations for [Number] on-site users, and total of [Number] users across [Number] locations for $[Number] million catalog company.
- Resolved customers' reported issues to satisfaction within [Number] [Timeframe] of call.
- Served as point of contact between site and upper echelon [Type] sites, often requiring research to ascertain appropriate individual overseeing necessary systems at that point in time.
Education
Bachelor of Science - Computer And Information Sciences
MVIT
Banglore, India02.1998
Skills
- Staff Training
- Team Management
- Office Management
- Monthly Closings
- Office Supplies and Inventory
- Medical Billing and Collections
- Information Security
- Data Communications
- Licensing Requirements
- Client Correspondence
- Payroll Administration
- Administration and Operations
- Office Equipment Management
- Skilled in Microsoft Office
- Corporate Communications
- Departmental Support
Timeline
Office Manager
Arun K Singh MD PA
07.2011 - Current
Store Manager
Janki Of Florida INC
01.2004 - 05.2011
Network Administrator
NuInfo System
03.2000 - 02.2004
Bachelor of Science - Computer And Information Sciences
MVIT
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