Saryah Winchester
Detroit
Summary
Dynamic professional with a proven track record at TBE, excelling in client relations and creative design. Adept at enhancing customer satisfaction through active listening and tailored services. Skilled in social media management and digital marketing, driving engagement and brand visibility. Committed to delivering exceptional experiences while optimizing operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hair Braider
TBE
Detroit
09.2020 - Current
- Provide professional and quality hair care services while giving my clients a smooth experience from beginning to end.
- Scheduled appointments with precision to ensure a seamless client experience.
- Building trusting relationships with each client to understand their specific needs via phone, text, social media, & email
- Managed calendar and confirmed bookings to minimize conflicts, delivering high-quality services that enhance client satisfaction.
- Maintained cleanliness and organization of workspace to enhance client experience.
- Developed engaging promotional content and materials to attract and retain clients.
- Design flyers, posters, social media graphics, and digital campaigns that reflect the identity of the brand.
- Monitor engagement and adapt marketing strategies to maximize.
Warehouse Associate
Amazon Warehouse
Romulus
06.2019 - 08.2020
- Ensured fast, accurate order fulfillment in a high volume environment while meeting strict productivity and quality standards.
- Met performance goals consistently, supporting a smooth, customer-focused fulfillment process.
- Adapted to multiple team settings on demand, collaborating effectively with team members to maintain steady workflow.
Supervisor/Store representative
Edible Arrangements
Dearborn Heights
05.2016 - 06.2019
- Managed staff during peak hours, coordinating workflow to ensure smooth operations.
- Trained team members and allocated resources to maintain operational efficiency.
- Assigned team members roles based on individual skill levels, optimizing productivity and leveraging strengths.
- Took lead on: Provided personalized customer service through phone consultations, ensuring each custom order reflected clients' sentiments for life's most cherished moments.
- Cross-sold and recommended specific services that met customer needs and enhanced their experience.
- Cross-sell and recommend specific services to fit customer needs.
Education
High School Diploma -
Cass Technical High School
Detroit, MI05-2018
Some College (No Degree) - Biological Sciences
Wayne State University
Detroit, MISome College (No Degree) - Self-Directed Training
Professional Development
Detroit, MISkills
- Customer service & Client Relations
- Active listening
- Order resolution
- Creative Design
- Canva
- Social media management
- Detail oriented
- Time Management
- Task prioritization
- Basic Computer Skills (email, digital scheduling)
- Microsoft Office
- Phone etiquette
- Adaptability
- Feedback processing
- Clear Written Communication
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Hair Braider
TBE
09.2020 - Current
Warehouse Associate
Amazon Warehouse
06.2019 - 08.2020
Supervisor/Store representative
Edible Arrangements
05.2016 - 06.2019
High School Diploma -
Cass Technical High School
Some College (No Degree) - Biological Sciences
Wayne State University
Some College (No Degree) - Self-Directed Training
Professional Development