Sarymar Burgos
Aventura,Fl
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Zara
04.2023 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Visual Merchandiser Training
Zara
04.2022 - 12.2022
- Consulted with sales staff to determine type of merchandise to be featured and placement for each display
- Designed and implemented creative visual merchandising strategies to increase revenue
- Changed displays to promote new product launches and reflect seasonal themes
- Crafted appealing, eye-catching visual displays to lead customers through entire store
- Verified adequate availability of promoted products to minimize customer issues
- Consulted with store managers, associates and other staff to determine optimal placement of products and displays
- Dressed and placed mannequins to promote clothing and accessories
- Carried out different workshops every week in different areas to become familiar with the different sections, woman, basic, trafa, and also shoes and handbags
- Attended as support to another Store to do a workshop to boost shoe sales.
Cashier Helper
Zara
08.2021 - 04.2022
- Explained returns policy and other store procedures to customers
- Understood policy changes and promotions to better serve customers with current information
- Resolved customer complaints, reviewed comments and implemented improvements
- Processed returned merchandise following store procedures
- Collaborated with team members across different departments
- Adhered to company policies and procedures when handling complaints
- Supported cashiers and customers to locate products, confirm prices and replenish stock.
Sales Associate
Zara
05.2021 - 09.2022
- Asked open-ended questions to identify customers' needs
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Went above and beyond customer expectations for exceptional shopping
- S experience
- Welcomed customers and offered quick assistance to handle diverse needs
- Helped customers quickly navigate store and locate items
- Maintained knowledge of current promotions to inform customer purchasing decisions
- Partnered with leadership to resolve escalated issues
- Recommended products to match customer budget and preferences
- Reduced shrinkage using loss prevention directives and inventory management
- Processed customer orders quickly to prevent long queues.
Sales Advisor
Mumi
12.2019 - 04.2022
- Provided customers with clear understanding of charges, billing and price changes
- Maintained up-to-date knowledge about products and promotions
- Kept records of sales-related activities and transactions in company database
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Processed cash register transactions on POS and provided correct change
- Answered questions regarding special and seasonal products
- Greeted customers with prompt and friendly service
- Balanced cash drawers at shift beginning and end
- Fill and maintain full display on shelves and furnitures.
Stock Associate
Zara
10.2019 - 05.2021
- Maintained storage areas for cleanliness and proper inventory
- Processed and labeled incoming and outgoing packages
- Worked effectively with coworkers to promote strong sense of teamwork
- Positioned products on shelves and used promotional displays to improve product visibility
- Unloaded new products, opened containers and routed products to sales floor or storage locations
- Cleaned and organized workstations regularly to avoid misplacing products or causing shipment delays
- Used RFID scanners to receive inbound boxes of product
- Replenished new items and restocks to keep displays full for customers.
Education
High School Diploma -
Ymca
Caracas, Venezuela06.2017
Skills
- Strategic Planning
- Health and Safety Regulations
- Staff Supervision
- Business Process Modeling
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Manager
Zara
04.2023 - Current
Visual Merchandiser Training
Zara
04.2022 - 12.2022
Cashier Helper
Zara
08.2021 - 04.2022
Sales Associate
Zara
05.2021 - 09.2022
Sales Advisor
Mumi
12.2019 - 04.2022
Stock Associate
Zara
10.2019 - 05.2021
High School Diploma -
Ymca
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