Sarynia Martin-Robinson
Tracy,CA
Summary
Dedicated call center representative with proven skills in customer support and issue resolution. Strong ability to communicate effectively and maintain high standards of service.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Collaborative leader partners with coworkers to promote engaged, empowering work culture.
Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Dedicated customer support professional with proven problem-solving skills and strong communication abilities. Experienced in resolving inquiries and educating customers on products and services.
Overview
3
3
years of professional experience
Work History
Call Center Representative
PG&E Energy Savings and Assistance Program
Yolo, CA
10.2025 - 02.2026
- Assisted customers with inquiries regarding energy savings programs and eligibility requirements.
- Handled incoming calls, providing timely responses to customer questions and concerns.
- Educated customers about available energy efficiency resources and application processes.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
Manager/Sales Associate
Cititrends
North Highlands, CA
08.2023 - 10.2025
- Led sales team to exceed monthly targets through effective training and performance management.
- Developed customer engagement strategies, enhancing overall shopping experience and driving repeat business.
- Analyzed sales data to identify trends, informing inventory decisions and promotional strategies.
- Managed daily operations of the sales floor, ensuring efficient workflow and adherence to company policies and procedures.
- Maintained a clean, organized store environment that facilitated easy navigation for customers while promoting an inviting shopping experience.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided a consistent, positive customer experience through attentive service and expert product knowledge.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
High School Diploma -
Mira Loma High School
Arden-Arcade, CA06.2023
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Resolving issues
- Call center customer service
- Verbal and written communication
- Communicating with clients
- Answering questions
- Appointment scheduling
- Training experience
- Documentation and reporting
- Teamwork and collaboration
- Sales and upselling
- Issue and complaint resolution
- Administrative and office support
Timeline
Call Center Representative
PG&E Energy Savings and Assistance Program
10.2025 - 02.2026
Manager/Sales Associate
Cititrends
08.2023 - 10.2025
High School Diploma -
Mira Loma High School