Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Sasa Cvetkovic

Queens,NY

Summary

Hardworking and reliable in customer service with strong ability in multitasking. Highly organized, proactive and punctual with team oriented mentality.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Doorman

Douglas Elliman
New York, NY
11.2019 - Current
  • Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
  • Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup
  • Greeted arriving guests and assisted with luggage, sports equipment and pets
  • Opened doors and transported luggage for customers with care and efficiency

Server

Cafe D'Alsace
New York, NY
07.2017 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Driver

Uber And Lyft
New York, NY
10.2017 - 10.2019
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Answered, scheduled and responded to reservation calls at specific times and locations.

Server, Assistant Manager

Bocado Wine Bar & Restaurant
New York, NY
05.2016 - 06.2017
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Was in charge of closing restaurant few days a week while General manager was having days off.

Server

Carnival Cruise Lines
Miami, FL
12.2009 - 02.2016


  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Education

Continuing Education - EPA 608 UNIVERSAL

Thomas Shortman 32 BJ Training Fund
New York, NY
06.2022

High School Diploma -

Dimitrije Tucovic
Serbia
06.2001

Skills

  • Warm and Friendly,Positive Attitude
  • Service-Oriented
  • Cool Under Pressure
  • High Volume Dining
  • Good Work Ethic
  • People Skills
  • Customer Service
  • Problem Resolution
  • Training & Development

Certification

  • EPA 608 UNIVERSAL - April 2021- June 2022

Timeline

Doorman

Douglas Elliman
11.2019 - Current

Driver

Uber And Lyft
10.2017 - 10.2019

Server

Cafe D'Alsace
07.2017 - Current

Server, Assistant Manager

Bocado Wine Bar & Restaurant
05.2016 - 06.2017

Server

Carnival Cruise Lines
12.2009 - 02.2016

Continuing Education - EPA 608 UNIVERSAL

Thomas Shortman 32 BJ Training Fund

High School Diploma -

Dimitrije Tucovic

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Sasa Cvetkovic