Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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SASA JOVIC

LAS VEGAS,NV

Summary

Dynamic and customer-focused professional with extensive experience as a Sales Associate at Stevens Creek BMW, excelling in customer service and schedule management. Proven track record of enhancing customer satisfaction and loyalty through effective communication and personalized experiences. Skilled in navigation and passenger transportation, consistently achieving sales targets and fostering strong client relationships.

Overview

20
20
years of professional experience

Work History

Uber Driver

Uber
02.2020 - 08.2025
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Lyft Driver

Lyft
07.2020 - 03.2025
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Sales Associate

Stevens Creek BMW
01.2017 - 04.2019
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Sales Associate

STEVEN CREEK VOLKSWAGEN
03.2013 - 02.2016
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Collaborated with team members to achieve monthly sales targets.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Sales Associate

ROYAL MOTOR SALES
09.2010 - 02.2013
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Sales Associate

Team Volkswagen of Hayward
09.2005 - 08.2010
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.

Education

High School Diploma -

BRANISLAV NUSIC
BOSNIA AND HERCEGOVINA

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Passenger transportation

Languages

English
Full Professional

Interests

  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • I enjoy helping others and giving back to the community
  • Cooking
  • Watching Movies and TV Shows
  • Martial Arts
  • Backpacking and Hiking
  • Gym Workouts
  • Reading
  • Video Gaming
  • Hiking
  • Swimming
  • Fashion and Style
  • Music
  • Dancing

Timeline

Lyft Driver

Lyft
07.2020 - 03.2025

Uber Driver

Uber
02.2020 - 08.2025

Sales Associate

Stevens Creek BMW
01.2017 - 04.2019

Sales Associate

STEVEN CREEK VOLKSWAGEN
03.2013 - 02.2016

Sales Associate

ROYAL MOTOR SALES
09.2010 - 02.2013

Sales Associate

Team Volkswagen of Hayward
09.2005 - 08.2010

High School Diploma -

BRANISLAV NUSIC

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