Sasa Milanovic
Milwaukee,WI
Summary
A dynamic Operations Manager with extensive experience in supervisory and managerial capacities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. A reliable personality who thrives in fast-paced and target-driven environments.
Overview
23
23
years of professional experience
Work History
Site Operations Manager
Tec Services
10.2021 - 02.2024
- Enhanced site efficiency by streamlining operations and implementing new processes.
- Operationalized safety protocols to ensure a secure working environment.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts and managed timekeeping system.
- Conducted regular audits of operational procedures, ensuring compliance with industry standards and regulations.
- Provided expert guidance on best practices in sanitation and food safety.
Site Operations Manager
American Building Maintenance
03.2020 - 10.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Managed staff of 100, created work schedules, distributed assignments, managed payroll, and supervised day-to-day operations.
- Developed a strong preventive maintenance culture by educating staff on proper procedures, scheduling routine inspections and addressing issues proactively.
- Maintained cleanliness and organization throughout common areas and facilities, promoting a positive living environment for tenants.
District Manager
Programmed Cleaning
05.2019 - 03.2020
- Inspected job sites to identify quality concerns or project work needed.
- Completed and submitted inspection reports.
- Maintained cleaning supply inventory.
- Responded quickly and appropriately to all customer concerns or complaints.
- Trained and supervised janitorial staff of over 100 employees over 40 accounts.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality service.
Project Manager
American Building Maintenance
03.2010 - 05.2019
- Ensured project requirements were met and exceeded customer expectations.
- Maintained records, prepared reports, and updated logs to ensure streamlined project operations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks in a union environment.
Project Manager
The Millard Group
10.2009 - 03.2010
- Managed a team of facility maintenance staff, providing training and guidance for optimal performance.
- Coordinated emergency biohazard response.
- Ensured staff received adequate technical and administrative training.
Owner
Prairie House Hotel
06.2008 - 10.2009
- Oversaw day-to-day operations of a 51-room hotel.
- Oversaw financial management of the hotel, including budget planning, expense tracking, and revenue analysis.
- Managed all aspects of staff recruitment, training, scheduling, and performance evaluations to ensure optimal staffing levels and employee engagement.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Supervisor
Modern Maintenance
03.2005 - 06.2008
- Scheduled tasks and supervised completion of all cleaning activities.
- Monitored reactive and preventative maintenance activities in a large commercial facility.
Owner
DNS Deli
03.2001 - 03.2005
- Managed daily operations of a European deli.
- Conducted budget planning and cost control measures.
- Maintained a clean and sanitary work environment, adhering to strict health and food safety guidelines.
- Developed loyal customer relationships through knowledgeable assistance with specialty products such as cheeses, meats, and prepared foods.
- Ensured consistent product quality by conducting regular inspections and taking corrective action when necessary.
Education
High School Diploma -
Cudahy High School
Cudahy, WI06.1996
Timeline
Site Operations Manager
Tec Services
10.2021 - 02.2024
Site Operations Manager
American Building Maintenance
03.2020 - 10.2021
District Manager
Programmed Cleaning
05.2019 - 03.2020
Project Manager
American Building Maintenance
03.2010 - 05.2019
Project Manager
The Millard Group
10.2009 - 03.2010
Owner
Prairie House Hotel
06.2008 - 10.2009
Supervisor
Modern Maintenance
03.2005 - 06.2008
Owner
DNS Deli
03.2001 - 03.2005
High School Diploma -
Cudahy High School
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