Sasan Dresden
San Jose,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Fantastic critical thinker connects seemingly separate details and keep up-to-date on regulations. Proficient in critical thinking and solutions-oriented problem-solving. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Customer-focused professional experienced in resolving customer inquiries and complaints. Strong background in improving customer satisfaction levels and managing diverse customer interactions. Skilled at multi-tasking, maintaining calm under pressure, and displaying exceptional communication skills. Previous work demonstrated significant impact on increasing customer loyalty and retention rates by providing high-quality service.
Overview
19
19
years of professional experience
Work History
Medical / Dangerous Goods Courier
FedEx Express
San Francisco, CA
02.2022 - 11.2024
- Executed daily delivery of time-sensitive packages with urgency.
- Maintained timely delivery schedules for essential medical equipment.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Delivered items to residential addresses within specified time frames.
- Ensured compliance with federal regulations governing transportation of hazardous materials.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Communicated with customers to coordinate delivery times.
Executive Shopper
Shipt LLC
San Francisco, CA
10.2018 - 05.2021
- Planned and followed most efficient routes for delivering goods
- Checked with home offices after completed deliveries to confirm deliveries and collections and to receive instructions for other deliveries
- Unloaded and sorted items collected along delivery routes
- Obtained signatures and payments, and arranged for recipients to make payments
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities
- Loaded vehicles with listed goods, checking for proper loading and taking precautions with hazardous goods
- Was delivered according to delivery route
- I shopped and delivered Groceries
- Responded promptly to customer queries to increase overall satisfaction
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Provided efficient and courteous service to customers at all times
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Presented bills and receipts and collected payments for goods delivered or loaded
- Maintained vehicle logs, records of cargo and billing statements in accordance with regulations
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sr. Courier Coordinator / Restaurant Relations
Square
San Francisco, CA
02.2016 - 07.2018
- Coordinated daily delivery schedules for couriers.
- Assigned jobs to drivers based on their availability and location.
- Monitored driver performance, including speed, accuracy, and safety of deliveries.
- Investigated customer complaints about late or missing packages.
- Communicated with customers regarding pickup and delivery times.
- Resolved any issues that arose during the course of a delivery.
- Provided support to drivers when they encountered difficulties while delivering packages.
- Created efficient routes for drivers, minimizing travel time between stops.
Warehouse Receiving Manager
Alsco Industries
San Francisco
06.2014 - 12.2015
- Maintained accurate inventory records through daily cycle counts and regular audits.
- Developed efficient procedures for receiving, storing, and distributing materials.
- Monitored incoming shipments to ensure accuracy of order quantities.
- Loaded pallets onto trailers for shipment.
- Ensured safety procedures were followed when operating forklifts.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Transported materials between storage areas, loading docks and delivery vehicles as needed.
- Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Investigated causes of inventory discrepancies and took corrective action as needed.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Dog Trainer / Handler
Ry The Pet Guy
Belmont, California
10.2011 - 03.2014
- Taught basic commands such as sit, stay, and come to dogs of all breeds and ages.
- Created individualized training plans for each dog based on their needs and abilities.
- Conducted group classes to teach proper socialization skills to puppies and adult dogs.
- Assisted owners in addressing problem behaviors such as barking, chewing, digging, jumping, and aggression.
- Developed strategies for teaching advanced obedience skills including heeling off leash, recall from a distance, scent work, agility courses, and tricks.
- Provided guidance to owners on how to maintain consistent rules in the home environment to ensure successful behavior modification results.
- Utilized positive reinforcement techniques while working with dogs in order to create an atmosphere of trust and respect between handler and pet.
- Demonstrated use of various types of equipment such as long lines, prong collars, head halters, clickers, treats bags and toys when necessary.
Delivery Courier / Package Handler
UPS
Menlo Park, CA
12.2009 - 02.2010
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Stacked boxes onto pallets in an efficient manner.
- Checked all outgoing shipments to ensure accuracy of contents.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Labeled parcels accurately according to company guidelines.
Assistant Manager/Keyholder
Ritz Camera
San Mateo, CA
01.2006 - 04.2008
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
Education
Bachelor of Arts - Photojournalism
Academy of Art University
06.2010
Skills
- Delivering time-sensitive specimens
- Smartphone Usage
- Attention to confidentiality
- Working Independently
- Excellent driving skills
- Quality Assurance Testing
- Technical Support
- Custom order management
- Payment Processing
- Appointment Scheduling
- Data Entry
- Email correspondence
- Customer Service
- Point of sale system
- Customer Relations
- Behavior Modification
- Negative reinforcement
- Clear Verbal Communication
- Positive Reinforcement
- Animal Handling
- Puppy classes
- Command training
- Group training sessions
- Obedience training
- Animal Behaviors
- Consistent Approach
- Balanced training
Languages
Farsi, Intermediate
Timeline
Medical / Dangerous Goods Courier
FedEx Express
02.2022 - 11.2024
Executive Shopper
Shipt LLC
10.2018 - 05.2021
Sr. Courier Coordinator / Restaurant Relations
Square
02.2016 - 07.2018
Warehouse Receiving Manager
Alsco Industries
06.2014 - 12.2015
Dog Trainer / Handler
Ry The Pet Guy
10.2011 - 03.2014
Delivery Courier / Package Handler
UPS
12.2009 - 02.2010
Assistant Manager/Keyholder
Ritz Camera
01.2006 - 04.2008
Bachelor of Arts - Photojournalism
Academy of Art University
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