Sascha Howard
Ruther Glen,VA
Summary
Highly-motivated employee with a history of meeting company needs with consistent and organized practices and a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization. Detail-oriented worker with experience in pharmacy settings as well as patient service with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. A proven track record of being punctual, keeping a positive attitude and able to work in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Richmond Dermatology & Laser Specialists
Richmond, VA
01.2023 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments over phone and in person, maximizing productivity.
- Registered patients by verifying records to update computer system and patient charts.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Obtained informed consent and payment documentation from patients and filed in system.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Assisted with the completion of medical forms and records.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Employed knowledge of products and services and top people skills to cultivate existing customer relationships and connect with new ones.
- Ran credit card batches and balanced deposits on daily basis.
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Investigated discrepancies between physical count and computer records.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
- Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Maintained confidentiality of sensitive information entered into the system.
Lead Pharmacy Tech/IV Pharmacy Technician
Partners Pharmacy
Richmond, VA
01.2021 - 01.2023
- Responsible for daily operation of pharmacy
- Fill prescriptions, decides whether it is appropriate to prepare an alternate medication, manage the staffing schedule
- Also includes checking and filling floor stock, compounding creams and oral prescriptions, answering the telephone, entering medication orders into a computer system, verifying insurance, and training other technicians
- Supervise the work of other pharmacy technicians and ensure that all medications are dispensed correctly
- Beginning to cross train to enter and prepare/mix IV antibiotics
- Fill flushes, tubing, IV pumps, etc
- Speak with nurses about patient orders and therapies in friendly manner to build rapport.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Maintained clean and organized pharmacy shelving and work areas.
Pharmacy Technician
Partners Pharmacy
Richmond, VA
12.2018 - 01.2021
- Interpreted and processed medication orders under supervision of pharmacist.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Prepare medication doses and packaging and label prescriptions.
- Submitting insurance, and clarification codes as needed
- Knowledge of brand and generic drugs, medical terms, abbreviations and pharmacy calculations
- Maintaining pharmacy equipment
- Preparing non-sterile compounds
Pharmacy Technician
CVS Omnicare
Richmond, VA
02.2018 - 11.2018
- Packing blister packs and vials
- Counting, pouring and mixing pharmaceuticals
- Filling prescriptions according to pharmacist's specifications
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Submitting insurance, and clarification codes as needed
- Knowledge of brand and generic drugs, medical terms, abbreviations and pharmacy calculations
- Maintaining pharmacy equipment
- Preparing non-sterile compounds
- Reprepare medication doses and packaging and label prescriptions.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Verified prescriptions and drug labels, documents and packages.
Customer Service Representative
Conduent
Richmond, VA
07.2017 - 12.2017
- Responsible for submitting and checking the status of applications for medical assistance Renewing coverage if applicable
- Reporting changes and updating case as needed
- Use of VaCMS, MMIS, ININ, and Oracle.High call volume setting
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Upheld quality control policies and procedures to increase customer satisfaction.
Front Desk Clerk/Reservationist
Very Fine Hotels
Doswell, VA
03.2014 - 08.2016
- Check guests in and out using Opera System, upon completion of guest check in distributed key cards to guest room(s), answering multi-lined phones, take payments, check reservations and make changes as needed or requested.
- Made guest and group reservations, processing check-ins and check-outs for customers.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Facilitated successful front desk operations for high-volume hotel.
- Managed customer complaints and rectified issues to complete satisfaction.
Education
High School Diploma -
Caroline High School
Milford, VA05.2015
Some College (No Degree) -
Bowie State University
Bowie, MDSkills
- Dependable
- Prescription Filling and Labeling
- Customer Service
- Answering and Routing Calls
- Medication Documentation
- Medical Insurance Claims Processing
- Microsoft Office
- IV Supply Restocking
- Employee Training
- HIPAA Compliance
- Accountable
- Effective communicator
- Management
- Speed typing
- Medical terminology
- Data entry
- Knowledge of pharmacology, Medicaid, and other insurance
Certifications
- National Certified Pharmacy Technician
- Certified in Microsoft, Excel, and Access
- CPR Certified
References
- Gary Dabney Supervisor (401) 430-9544
- Nicole Weal Pharmacy Director (609) 558-0240
- Chris Bowling Pharmacy PIC (804) 513-9655
- Ebony Winston Co-Worker (804) 822-8723
Timeline
Patient Service Representative
Richmond Dermatology & Laser Specialists
01.2023 - Current
Lead Pharmacy Tech/IV Pharmacy Technician
Partners Pharmacy
01.2021 - 01.2023
Pharmacy Technician
Partners Pharmacy
12.2018 - 01.2021
Pharmacy Technician
CVS Omnicare
02.2018 - 11.2018
Customer Service Representative
Conduent
07.2017 - 12.2017
Front Desk Clerk/Reservationist
Very Fine Hotels
03.2014 - 08.2016
High School Diploma -
Caroline High School
Some College (No Degree) -
Bowie State University
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