Sascha Richter
Salt Lake City,Utah
Summary
Personable and dedicated worker who thrives on helping others and enjoys the value that teamwork has as an everyday part of work. Passionate about delivering exceptional customer service to promote a business, especially one whose identity is tied to the outdoors. A positive, enthusiastic, and motivated individual who is seeking a position that is committed to improving customer satisfaction and driving positive outcomes, while supporting team success.
Overview
4
4
years of professional experience
Work History
Customer Experience Specialist
Coalatree
01.2025 - Current
- Addresses customer inquiries, concerns, and complaints by providing solutions, and follows up to confirm resolution.
- Responds to a high volume of incoming calls and emails, utilizing listening and communication skills to identify customer problems and needs.
- Collaborate with other departments, such as sales, marketing, product development, and finance teams, to better understand customer needs.
- Analyze customer feedback and complaints to identify areas for improvement in the customer experience process.
- Proficient in Redo and Shopify, simultaneously work with Agile Supply to ensure orders ship in a timely manner.
- Proficient in Google Workspace and Microsoft Office.
Wine Manager and Shift Lead
Tea Zaanti
05.2023 - Current
- Revolutionize the wine program, curate unique selections, and implement creative marketing strategies to boost sales and enhance the customer experience.
- Mentor staff on wine knowledge, and collaborate with suppliers to source special-order natural wines, elevating the establishment's reputation.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Train and supervise staff on best practices and customer service techniques.
- Understanding the importance for providing great service.
Market Team Member
Philo Ridge Farm
08.2022 - 06.2023
- Engaged with customers to gather feedback and improve service quality continuously.
- Upsold products in the market
- Brainstormed with staff on new ideas to enhance customer's visits
Barista/Teatender
Tea Zaanti
11.2021 - 08.2022
- Greeted guests with a pleasant smile and superior customer service.
- Expanded beverage offerings by introducing creative 'teamosa' variations, enhancing customer experience, and driving sales growth.
- Assisted customers with menu selections and provided recommendations.
- Maintained a clean, organized workspace, facilitating seamless teamwork and enabling quick access to resources for all staff members
Education
Bachelor of Arts - English
Westminster College
Salt Lake City, UT05.2022
Skills
- Customer service
- Strong verbal and written communication skills
- Active listening
- Creative problem-solving
- Adaptability
- Positivity and empathy
- Multitasking
- Organization
Refrences
Becky Lyttle | Expert Voice - Product Marketer | 435-659-8873
Scott Lyttle | Employer - Tea Zaaanti | 435-901-4191
Libby Haslam | Studio Long Playing - Founder | 801-364-0503
Timeline
Customer Experience Specialist
Coalatree
01.2025 - Current
Wine Manager and Shift Lead
Tea Zaanti
05.2023 - Current
Market Team Member
Philo Ridge Farm
08.2022 - 06.2023
Barista/Teatender
Tea Zaanti
11.2021 - 08.2022
Bachelor of Arts - English
Westminster College