Summary
Overview
Work History
Education
Skills
Timeline
background-images

Sascha Richter

Salt Lake City,USA

Summary

I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I am skilled in crafting compelling messages, media relations, and digital content creation. I strive off being around others and enjoy the value that teamwork has as an everyday part of work. I love learning from the people around me and am very attentive for how I can help a workplace succeed.


Overview

3
3
years of professional experience

Work History

Customer Experience Specialist

Coalatree
01.2025 - Current
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Coordinated with product development team to communicate customer needs, influencing future product enhancements.
  • Tailored communication strategies for different customer segments, enhancing message effectiveness.

Wine Manager/Marketing

Tea Zaanti
05.2023 - Current
  • Revolutionize wine program, curate unique selections, and implement creative marketing strategies to boost sales and enhance customer experience
  • Foster team synergy, mentor staff on wine knowledge, and collaborate with suppliers to source special order natural wines, elevating the establishment's reputation
  • Spearhead digital marketing efforts, managing wine-focused Instagram account and revamping website to align with current trends and customer preferences
  • Write compelling descriptions of each wine to draw the attention of customers.

Market Team Member

Philo Ridge Farm
08.2022 - 06.2023
  • Lead shifts efficiently, optimize inventory management, and drive sales growth through targeted promotions and staff training initiatives
  • Fostered strong team relationships, facilitating seamless coordination between market and dining operations for cohesive customer experiences
  • Swiftly resolved customer issues, maintaining a positive dining experience
  • Operated POS systems accurately, ensuring smooth transaction processing
  • Kept workspace clean, enhancing team efficiency and service quality
  • Upsold products in the market
  • Brainstormed with staff on new ideas to enhance customer's visits
  • Maintained calm demeanor during high-volume periods and special events

Barista/Teatender

Tea Zaanti
11.2021 - 08.2022
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
  • Greeted guests with pleasant smile and superior customer service
  • Maintained a clean, organized workspace, facilitating seamless teamwork and enabling quick access to resources for all staff members
  • Expanded beverage offerings by introducing creative 'teamosa' variations, enhancing customer experience and driving sales growth

Education

Bachelor of Arts - English

Westminster College
Salt Lake City, UT
05.2022

psychology, english, communications, and marketing

Lorenzo De' Medici
12.2019

Skills

  • Excellent writing skills
  • Issue resolution
  • Multitasking Abilities
  • Organizational skills
  • Teamwork
  • Active listening
  • Social media marketing and content writing
  • Versatile writing styles
  • Customer service

Timeline

Customer Experience Specialist

Coalatree
01.2025 - Current

Wine Manager/Marketing

Tea Zaanti
05.2023 - Current

Market Team Member

Philo Ridge Farm
08.2022 - 06.2023

Barista/Teatender

Tea Zaanti
11.2021 - 08.2022

psychology, english, communications, and marketing

Lorenzo De' Medici

Bachelor of Arts - English

Westminster College

Similar Profiles

CREATE PROFILE
Sascha Richter