Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sasha Abreu

Copperas Cove,TX

Summary

Dynamic banking professional with extensive experience at Bank of America, excelling in relationship building and sales expertise. Proven track record of enhancing customer satisfaction and driving business growth through tailored financial solutions. Recognized for exceptional attention to detail and effective fraud prevention strategies, consistently exceeding performance benchmarks.

Overview

8
8
years of professional experience

Work History

Personal Banker III

Cadence Bank
11.2024 - Current
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Cross-sold bank products and services to meet customer needs and provide options.

Senior Banker

Bank of America
03.2020 - 04.2024
  • Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
  • Managed a diverse portfolio of high-net-worth individuals, effectively addressing their banking and investment needs.
  • Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
  • Played an active role in driving sales targets by proactively pitching new products/services to both existing and prospective clients.
  • Mentored junior bankers, sharing knowledge and expertise to foster professional growth within the team.

Video Specialist

Bank of America
09.2017 - 03.2020


  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • Assessed client needs proactively during interactions, offering tailored solutions that aligned with their financial objectives.
  • Enhanced customer relationships through proactive engagement and financial product recommendations
  • Identified and mitigated fraud by analyzing customer behavior and transactions


Education

Brewster Technical Institute
Tampa, Fl

Skills

  • Relationship building
  • Branch operations
  • Customer satisfaction
  • Cash handling
  • Fraud prevention
  • Attention to detail

Languages

Fluent English and Spanish

Timeline

Personal Banker III

Cadence Bank
11.2024 - Current

Senior Banker

Bank of America
03.2020 - 04.2024

Video Specialist

Bank of America
09.2017 - 03.2020

Brewster Technical Institute

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