Sasha Alexander
Orlando,FL
Summary
A dedicated professional with over 13 years of healthcare knowledge and customer service expertise, including patient care, data entry, and administrative skills. Demonstrates strong communication, problem-solving, and interpersonal abilities, with a commitment to maintaining high customer satisfaction. Experienced team leader, skilled in collaborating with healthcare professionals for optimal patient care. Actively seeking a rewarding opportunity to join a progressive team such as AdventHealth committed to excellence and operational success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Consumer Access Specialist
AdventHealth
07.2024 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Maintain close working relationship with clinical partners and physician offices to resolve issues with obtaining pre-authorizations. Conducts diligent follow-up on missing or incomplete pre-authorizations with third-party payers to minimize authorization related denials through phone calls, emails, faxes, and payer websites, updating documentation as needed
- Resolved customer complaints using established follow-up procedures.
- Provided excellent customer service to patients and medical staff.
Research Assistant/ Student
University Of Central Florida
05.2022 - 08.2022
- Assisted with data entry and organization for the Autism Research Program
- Reviewed manuscripts and conducted article critiques
- Maintained up-to-date records of research activities and results
- Gathered, arranged, and corrected research data to create representative graphs and charts for presentations
- Assist with projects
Social Media Evaluator
Appen
09.2018 - 08.2019
- Developed and managed social media platforms, ensuring relevant and accurate content
- Conducted thorough search queries to identify and assess the quality and relevance of content on social media platforms
- Implemented effective strategies to increase customer engagement and interaction
- Collaborated with teams remotely to share insights and recommendations for improving social media performance
- Consistently met and exceeded performance targets, ensuring the success of social media campaigns and strategies
Patient Care Assistant
Private Hospice Care
02.2015 - 08.2015
- Provided compassionate and personalized care to hospice patient, offering emotional support and assistance with daily activities
- Assisted with pain management techniques and comfort measures, including medication administration and patient monitoring
- Implemented individualized care plans developed by interdisciplinary teams, ensuring continuity of care and alignment with patient preferences and goals
- Supported patient and family during the end-of-life journey, facilitating discussions on advance directives and coordinating with healthcare providers for symptom management and comfort needs
- Collaborative approach in working with healthcare professionals, including nurses, social workers, and spiritual care providers, to ensure holistic care delivery, effective communication, and coordination of services to meet the comprehensive needs of the patient and their family
- Scheduled and managed patient appointments, ensuring timely and efficient coordination of care
- Conduct health assessments and screening for patient
Customer Service Representative
Simple Beauty
07.2009 - 03.2014
- Provided expert guidance on health and beauty products, including skincare, haircare, makeup, and wellness supplements based on customer needs
- Managed inventory levels and processed orders efficiently to meet customer demands and minimize stockouts
- Delivered exceptional customer service by actively listening to inquiries and resolving complaints promptly, ensuring a positive shopping experience
- Processed customer transactions accurately using the Point-of-Sale system, handled returns and exchanges, and maintained an organized store environment
- Trained new employees
Pharmacy Technician and Customer Service Rep.
Harrico Church Pharmacy
12.2002 - 07.2009
- Accurately dispensed prescribed medications, ensuring proper labeling and regulatory compliance for patient safety
- Skilled in providing excellent customer service by addressing patient inquiries, offering medication counseling, and assisting with over-the-counter product recommendations under the supervision of licensed pharmacists
- Managed pharmacy inventory levels, conducted stock assessments, and coordinated with suppliers to ensure adequate supply while minimizing waste and expiration
- Knowledgeable in processing and verifying prescription orders, including data entry into pharmacy systems, insurance verification, and prescription refill authorization, while maintaining patient confidentiality and accuracy
- Familiar with pharmacy laws and regulations, including HIPAA privacy guidelines and controlled substance handling procedures, ensuring strict adherence to legal and ethical standards in all pharmacy operations
- Trained new hires in pharmacy procedures
Education
Bachelor of Science - Health Sciences
University of Central Florida
Orlando, FL08.2022
Associates Degree - Health Sciences
Seminole State College And UCF
Sanford, FL08.2022
Skills
- Strong communication skills
- Interpersonal skills
- Attention to detail
- Time management
- Teamwork and collaboration
- Problem solving abilities
- Conflict resolution
- Patience and empathy
- Insurance verification and processing
- Knowledge of Medical Terminology
- Proficiency in data entry and record keeping
- Computer skills (eg Microsoft Office Suite)
- Understanding healthcare regulations and confidentiality (eg HIPAA)
Certification
- Social and Behavioral Responsible Conduct of Research, CITI Program, 02/28/22, 02/27/25
- Human Subjects Research-Group 2. Social/Behavioral Research Investigators and Key Personal, CITI program, 02/27/22, 02/26/26
- Conflict of Interest, CITI Program, 02/27/22, 02/26/26
Timeline
Consumer Access Specialist
AdventHealth
07.2024 - Current
Research Assistant/ Student
University Of Central Florida
05.2022 - 08.2022
Social Media Evaluator
Appen
09.2018 - 08.2019
Patient Care Assistant
Private Hospice Care
02.2015 - 08.2015
Customer Service Representative
Simple Beauty
07.2009 - 03.2014
Pharmacy Technician and Customer Service Rep.
Harrico Church Pharmacy
12.2002 - 07.2009
Associates Degree - Health Sciences
Seminole State College And UCF
Bachelor of Science - Health Sciences
University of Central Florida
Similar Profiles
Colleen RomanzoColleen Romanzo
OR Circulating Registered Nurse, BSN, CNOR at AdventHealthOR Circulating Registered Nurse, BSN, CNOR at AdventHealth
Valeria Roman-EchevarriaValeria Roman-Echevarria
Patient Care Technician at AdventHealthPatient Care Technician at AdventHealth
LYNDA A. BRACAMONTELYNDA A. BRACAMONTE
Registered Nurse, Progressive Care Unit at AdventHealthRegistered Nurse, Progressive Care Unit at AdventHealth
Shadanza FlaggShadanza Flagg
Sterile Processing Technician at AdventHealthSterile Processing Technician at AdventHealth
Kenisha HusbandsKenisha Husbands
Greeter at Launch Entertainment ParkGreeter at Launch Entertainment Park