Summary
Overview
Work History
Education
Skills
Languages
Websites
Certification
Timeline
Generic

Sasha Anderson

FL

Summary

Customer service professional with extensive experience at Aetna and CVS Health, specializing in HIPAA compliance and conflict resolution. Recognized for exceptional organizational skills and ability to engage effectively with diverse customer bases. Proven track record in maintaining high customer satisfaction and contributing to overall company success. Results-oriented with a strong focus on building relationships and fostering partnerships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender

Sunrise Bar & Grille
, FL
05.2022 - 11.2024
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Stocked ice bins and coolers as needed throughout shift.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Greeted guests with friendliness and professionalism.
  • Balanced daily registers and generated sales reports for management.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.

Dispatch/Customer Service Support Specialist

NWF Logistics LLC
, FL
12.2022 - 01.2025
  • Cultivated strong customer relationships to drive repeat business.
  • Maintained accurate records of customer interactions for future reference.
  • Handled escalated calls to provide additional support and resolution.
  • Utilized probing questions to identify service needs and input data accurately.
  • Diffused tense situations with professionalism during high-pressure scenarios.
  • Managed inbound communications via phone, email, and chat to enhance customer service.
  • Facilitated training and motivation of new employees to ensure team effectiveness.
  • Implemented strategies that significantly improved customer satisfaction ratings.

Customer Service Representative

Aetna, a CVS Health
Orlando, FL
11.2019 - 05.2023
  • Maintained accurate medical records in accordance with HIPAA regulations.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Maintained patient profiles and medication records.
  • Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
  • Reviewed medical bills for accuracy prior to submission to insurance companies.
  • Resolved customer complaints promptly and professionally.
  • Verified demographics and insurance information to register patients in computer system.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Certification - Digital Communications And Media

Ohio Media School
Ohio
05-2013

High School Diploma -

Euclid High School
Euclid, OH
06-2012

Skills

  • Customer service and support
  • Medical record management and maintenance
  • HIPAA compliance
  • Call handling and issue resolution
  • Conflict resolution and complaint management
  • Attention to detail
  • Time management
  • Remote office proficiency
  • Microsoft Office expertise
  • Policy adherence and procedures compliance
  • High-energy attitude
  • Insurance verification
  • Customer service
  • High-pressure decision making
  • Medical terminology
  • Scheduling

Languages

  • English, Fluent

Certification

  • Communication

Timeline

Dispatch/Customer Service Support Specialist

NWF Logistics LLC
12.2022 - 01.2025

Bartender

Sunrise Bar & Grille
05.2022 - 11.2024

Customer Service Representative

Aetna, a CVS Health
11.2019 - 05.2023

Certification - Digital Communications And Media

Ohio Media School

High School Diploma -

Euclid High School

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