Sasha Arbulu
Miami
Summary
Dynamic hospitality professional with extensive experience at Longhorn Steakhouse, excelling in customer service and team collaboration. Recognized for enhancing guest satisfaction through effective communication and meticulous attention to detail. Proficient in reservations management and POS software, consistently contributing to operational efficiency and positive dining experiences.
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Host
Longhorn Steakhouse
06.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Streamlined check-in processes, reducing wait times for guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Seated patrons based on guest preferences and seating availability.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Delivered pick-up and curbside orders to guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Advised customers about special offerings and menu items to help drive sales.
Silverware Roller
Longhorn Steakhouse
06.2024 - Current
- Upheld restaurant brand image with attention to detail while assembling appealing table settings including expertly rolled silverware.
- Assisted in training new staff members on proper techniques for rolling, wrapping, and organizing restaurant-grade flatware sets.
- Reduced cross-contamination risks by separating clean and dirty utensils in designated areas throughout the work station.
- Expedited food service delivery times by pre-rolling additional sets of utensils during slower periods for later use during rush hours.
- Improved restaurant''s overall presentation with consistently neat and uniform silverware rolls for each table setting.
- Kept track of inventory levels, alerting management when supplies were running low or needed replacement to ensure uninterrupted services.
- Maximized space utilization within storage areas through organized arrangement of completed silverware rolls.
- Contributed to the reduction of waste by accurately counting and rolling only required amounts of silverware daily.
- Consistently met or exceeded daily quota for rolled silverware sets, contributing to overall team productivity goals.
- Maintained high standards of cleanliness by thoroughly washing and polishing all silverware before rolling.
- Demonstrated strong multitasking abilities, handling multiple responsibilities such as restocking supplies, cleaning workstations, and rolling silverware simultaneously.
- Collaborated with fellow team members to maintain a steady supply of clean, rolled silverware during peak dining hours.
- Supported waitstaff efficiency, providing quickly accessible rolled silverware throughout service hours.
- Received positive feedback from both customers and management for consistently professional presentation of table settings with expertly rolled silverware.
- Streamlined silverware preparation process for faster table turnover time in a busy dining establishment.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Enhanced customer satisfaction by efficiently rolling and packaging silverware for restaurant use.
- Ensured compliance with health codes by wearing gloves and maintaining proper hygiene during the entire silverware rolling process.
- Facilitated smooth shift transitions by preparing adequate stock of rolled silverware ahead of time for each dining period.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Assisted with dining room set up prior to and after service period.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Monitored food quality and freshness throughout day.
- Utilized POS system to receive and process food and beverage orders.
- Adjusted food preparation methods in accordance with customer requests.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
High School Diploma -
Doral Park Highschool
Miami, FL10-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Professional appearance
- POS software
- Server support
- Telephone reception
- Guest relations
- Staff coordination
- Reservations
- Table assignment coordination
- Reservation coordination
- Seating arrangements
- Reservation management
- Up-selling techniques
- Foreign language skills
- Group reservations management
- Event planning assistance
- Reservations management
- Dining room management
- Menu board art
- Task prioritization
- Customer engagement
- Verbal and written communication
- Order accuracy
- Menu rotation
- Front of house organization
- Food allergy awareness
- Online reservations
- Health standards
- Hospitality and accommodation
- Guest feedback
- Strong interpersonal skills
Languages
English
Full Professional
Timeline
Host
Longhorn Steakhouse
06.2024 - Current
Silverware Roller
Longhorn Steakhouse
06.2024 - Current
High School Diploma -
Doral Park Highschool
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