Sasha Berriault
Plymouth,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities.
Overview
27
27
years of professional experience
Work History
Bartender
The Gateway Tavern
Wareham, MA
09.2006 - 07.2024
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Trained new bartenders on drink preparation and upselling techniques.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
Server
Sopranos Restaurant & Lounge
Mashpee, MA
06.2004 - 11.2006
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
Server
Isaacs Restaurant
Plymouth, MA
06.2002 - 11.2004
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Informed customers of daily specials and signature menu items.
Server Assistant Manager
Tomato Basil
Wareham, MA
07.1999 - 10.2002
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Resolved customer complaints in a professional manner while maintaining high level of customer satisfaction.
- Planned work schedules for servers based on expected business volume.
- Implemented effective strategies aimed at improving efficiency within the restaurant operations.
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Administrative Assistant
Davey Tree
Falmouth, MA
09.1997 - 06.1999
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Greeted visitors and provided general information about the company.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
High School Diploma -
Wareham High School
Wareham, MA06-1992
High School Diploma -
Burdett Business School
Boston, MASkills
- Food Service
- Payment Processing
- Food Running
- Beverage Preparation
- Suggestive Selling
- Health codes compliance
- Inventory
- Engaging personality
- Customer service expertise
- Point of sale systems
- Safe serving knowledge
References
References available upon request.
Timeline
Bartender
The Gateway Tavern
09.2006 - 07.2024
Server
Sopranos Restaurant & Lounge
06.2004 - 11.2006
Server
Isaacs Restaurant
06.2002 - 11.2004
Server Assistant Manager
Tomato Basil
07.1999 - 10.2002
Administrative Assistant
Davey Tree
09.1997 - 06.1999
High School Diploma -
Wareham High School
High School Diploma -
Burdett Business School
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