SASHA BIANCA YOUNAN
SAN DIEGO,US
Summary
Dynamic professional with extensive experience at United HealthCare, excelling in training and development while leveraging bilingual skills to enhance communication. Proven track record in optimizing workflows and improving operational efficiency. Proficient in Epic systems, with a strong focus on achieving high accuracy in medical claims processing and fostering teamwork among staff.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Hillcrest Shell
San Diego, US
12.2023 - Current
- Hire and train staff, boosting team efficiency and service quality.
- Manage operations to ensure smooth daily functions and high customer satisfaction.
- Analyze market trends to optimize product selection and pricing strategies.
- Plan budgets, authorize expenditures, and manage payroll effectively.
- Implement new scheduling system, reducing overtime costs while maintaining service levels.
- Maintained comprehensive financial records and conducted regular audits, ensuring compliance and financial integrity.
Provider Advocate Trainer
United HealthCare
02.2021 - 11.2023
- Facilitated patient care processes by creating medical prior authorizations and referrals.
- Reviewed, approved, and denied medical claims with high accuracy and efficiency.
- Streamlined communication using Epic and Excel to enhance workflow effectiveness.
- Trained new agents, promoting teamwork and continuous skill development among staff.
- Utilized software tools for consistent messaging across multiple teams.
- Mentored new agents in a supportive environment, fostering professional growth.
- Addressed provider inquiries promptly, improving operational efficiency and satisfaction rates.
Customer Service Agent
Alaska Airlines
San Diego, US
11.2017 - 12.2021
- Resolved customer inquiries, ensuring satisfaction and fostering repeat business.
- Reduced check-in wait times, enhancing travel efficiency and customer experience.
- Managed peak periods, optimizing team resources for timely issue resolution.
- Streamlined check-in processes, significantly reducing wait times and enhancing overall efficiency for a smoother travel experience.
- Coordinated with team members during peak travel periods, ensuring effective resource allocation and timely issue resolution, improving service flow.
Education
NUTRITION -
San Diego Mesa College
San Diego01.2018
HS DIPLOMA -
Steele Canyon High School
San Diego01.2008
Skills
- Bilingual in Spanish
- Medical terminology
- Management skills
- Training and development
- Data entry
- Attention to detail
- Microsoft Word and PowerPoint
- Customer needs assessment
- Marketing strategies
- Epic systems proficiency
References
- Nancy Bell, Business Owner, (619) 368-2119
- Donita Wilmington, Aya HealthCare Senior Agent, (619) 820-3769
- Keishon Johnson, United Healthcare Supervisor, (623) 293-2073
- Gil Maza, Border Patrol Agent, (760) 518-5360
- Nicole Starr, El Cajon School District Site Manager, (619) 666-2451
Timeline
Assistant Manager
Hillcrest Shell
12.2023 - Current
Provider Advocate Trainer
United HealthCare
02.2021 - 11.2023
Customer Service Agent
Alaska Airlines
11.2017 - 12.2021
NUTRITION -
San Diego Mesa College
HS DIPLOMA -
Steele Canyon High School
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