Sasha Brooks
Anaconda,MT
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
1
1
year of professional experience
Work History
Housekeeper
Best Western Hotel The Forge
03.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- I also did the duties of a front desk agent and laundry staff.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Receptionist
Big Arm Resort And Marina
05.2022 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved customer problems and complaints.
Education
GED -
Salish Kootenai College
Pablo, MT03.2023
Skills
- Bathroom Detailing
- Appliance Shining
- Cleaning and Maintenance
- Complex Problem-Solving
- Patron Engagement
- Microsoft Office
- Fee Collection
- Data Confirmation
- Sorting and Labeling
- Customer Assistance
- Office Management
Timeline
Housekeeper
Best Western Hotel The Forge
03.2023 - Current
Front Desk Receptionist
Big Arm Resort And Marina
05.2022 - 09.2022
GED -
Salish Kootenai College
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