Sasha Brown
Cordele,GA
Summary
High-energy Trainer familiar with establishing clear training plans and putting together useful support materials to promote advancements in student learning. Well-versed in operating under tight schedules and with little supervision. Contributes many years of experience in training, teaching, and mentoring professionals in corporate environments.
Overview
8
8
years of professional experience
Work History
Trainer
Chick-fil-A
Cordele, GA
11.2024 - Current
- Trained newly hired top talent to fill key positions and maximize productivity.
- Resolved any issues raised by participants during the training session in a timely manner.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Provided feedback on employee performance based on observed results during training sessions.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Documented all training activities including attendance records, feedback forms, surveys.
Customer Service Representative
Results cx
Winterhaven, FL
01.2020 - 06.2022
- Surpassed sales goals through implementation of successful marketing strategies.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Updated system with order specifics and customer details, preferences, and billing information.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered inbound calls, chats and emails to facilitate customer service.
Lift Operator
Amazon
Macon, GA
03.2017 - 01.2019
- Maintained daily log of lift operations and safety inspections.
- Delivered crucial safety information to patrons and checked machinery before starting rides.
- Communicated effectively with fellow lift operators regarding changes in weather conditions or operational status of lifts.
- Closed down rides with faulty equipment and notified supervisor.
- Ensured that all riders followed safety guidelines during the ride.
- Greeted guests and addressed pertinent issues.
Education
High School Diploma -
Southwest Institute of Georgia
Albany, GA05-2011
Skills
- Public speaking
- Train-the-trainer
- Materials preparation
- Presentations and demonstrations
- Planning and coordination
- Group and individual instruction
- Feedback delivery
- Course materials and supplies
- Learning styles
- New hire training
- Training material updates
- Team collaboration
- Typing proficiency
- Time management
- Adaptive team player
- Gear checks
- Safety monitoring
- OSHA compliance
- Order picking
- Pallet stacking
- Equipment inspection
Timeline
Trainer
Chick-fil-A
11.2024 - Current
Customer Service Representative
Results cx
01.2020 - 06.2022
Lift Operator
Amazon
03.2017 - 01.2019
High School Diploma -
Southwest Institute of Georgia
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