Summary
Overview
Work History
Education
Skills
Timeline
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Sasha Buchanan-Novell

Arlington,TX

Summary

Dynamic property management professional with extensive experience at Tipton Group, excelling in lease negotiation and customer service. Proven track record in enhancing operational efficiency and ensuring compliance with fair housing regulations. Proficient in Yardi software, I thrive in fast-paced environments, consistently achieving high tenant satisfaction and optimizing property portfolios.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Tipton Group
Arlington, TX
05.2024 - 12.2024
  • Performed regular site inspections of leased properties to ensure compliance with safety regulations and maintenance standards
  • Coordinated move-in and move-out processes between tenants and landlords while adhering to relevant state laws
  • Identified opportunities for improvements in operational efficiency related to leasing activities
  • Tracked rental payments received from tenants according to established payment schedules
  • Evaluated financial information from applicants such as credit reports and income statements prior to approving a lease agreement
  • Negotiated and finalized leases with prospective tenants, ensuring compliance with all applicable laws

Senior Leasing Agent

Cirrus Asset Management
Arlington, TX
08.2023 - 06.2024
  • Conducted follow-ups with tenants to share updates or collect feedback, boosting customer satisfaction
  • Kept updated records of property vacancies and lease renewals to proactively fill open units
  • Coordinated move-in and move-out processes between tenants and landlords while adhering to relevant state laws
  • Tracked rental payments received from tenants according to established payment schedules
  • Managed tenant relations by responding promptly to inquiries and resolving any issues or complaints quickly
  • Ensured accuracy of all legal documents associated with leasing transactions including rental applications, contracts, addendums, notices
  • Organized open house events for potential tenants to view available units

Debt Negotiator

DebtBlue
Richardson, TX
09.2018 - 07.2023
  • Negotiate customers account information to resolve revolving credit that's impacting the customer due to hardship
  • Provided support and guidance on budgeting, money management, and credit counseling topics
  • Responded promptly to inquiries from customers regarding status updates or any changes in their account balance

Senior Collections Representative

GM Financial
Arlington, TX
09.2016 - 05.2018
  • Educated clients on best practices for managing finances after successful completion of their debt negotiation program
  • Researched legal documents related to debt negotiations, such as loan agreements, court judgments, bankruptcy filings
  • Cultivated relationships with creditors and maintained communication throughout the process of resolving client debts
  • Reviewed accounts receivable data to ensure accuracy of balances owed by customers
  • Drafted settlement proposals that included options for reducing or eliminating debt balances in full or over time
  • Negotiated payment plans that met clients' financial goals while also satisfying creditor requirements

Senior Collections Representative

Capital One Auto
Plano, TX
11.2014 - 09.2016
  • Collaborated closely with other departments such as sales, accounting, and legal teams
  • Performed outbound collections calls to past due accounts while adhering to FDCPA regulations
  • Analyzed financial statements to assess risk associated with new applicants or existing customers
  • Developed and maintained positive relationships with customers to ensure timely payments
  • Reviewed current processes regularly for opportunities for improvement or automation

Sales Representative Manager

T-Mobile
Dallas, TX
05.2013 - 02.2016
  • Arranged for debt repayment and established repayment schedules, based on customers' financial situations
  • Assisted with training new employees on billing procedures, account management processes, and best practices
  • Negotiated credit extensions when necessary
  • Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through questioning of neighbors
  • Handled escalated calls from customers, resolving disputes or complaints in a timely manner

Customer Service Representative

Humana
Dallas, TX
08.2011 - 04.2013
  • Established and adjusted selling prices by monitoring costs, competition and supply and demand
  • Applied different approaches to changing work demands and to meet sales challenges
  • Provided feedback gathered through field activity to executive leadership, helping inform future of strategy
  • Implemented customer loyalty programs to increase customer retention
  • Handled customer complaints and inquiries in a courteous and efficient manner

Education

High School Diploma -

Gilmer High School
Gilmer, TX
05.2026

Medical Assistance/Sonography In Medical Candidate -

Sanford Brown College
Dallas, TX

Skills

  • Goal oriented
  • Fair housing regulations
  • Property management
  • Portfolio management
  • Lease negotiation
  • Property tours and inspections
  • Phone and email etiquette
  • Market research
  • Customer service expertise
  • Yardi software proficiency
  • Blue Moon Software

Timeline

Assistant Manager

Tipton Group
05.2024 - 12.2024

Senior Leasing Agent

Cirrus Asset Management
08.2023 - 06.2024

Debt Negotiator

DebtBlue
09.2018 - 07.2023

Senior Collections Representative

GM Financial
09.2016 - 05.2018

Senior Collections Representative

Capital One Auto
11.2014 - 09.2016

Sales Representative Manager

T-Mobile
05.2013 - 02.2016

Customer Service Representative

Humana
08.2011 - 04.2013

High School Diploma -

Gilmer High School

Medical Assistance/Sonography In Medical Candidate -

Sanford Brown College

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Sasha Buchanan-Novell