Sasha Campaz Minota
Houston,TX
Summary
My objective is to ideally obtain a position as a bilingual customer service representative who compassionately and efficiently communicate with patients, clients, and members. It’s a primary goal of mine to further enhance my knowledge of the medical/ customer service industry. Being able to end the calls with satisfied customers makes me very Happy.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Business Owner
JZSFLOORING
10.2023 - Current
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Conducted performance evaluations and provided constructive feedback to employees.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Promoted business via social media to generate leads and maximize brand identity.
Customer Service Representative
Teleperformance (Simplisafe)
01.2022 - 11.2023
- My responsibilities for this call center were to answer incoming calls from clients that had our system or products.
- I would have to answer any questions regarding their product.
- I would have to take any payments that didn’t go through automatically, and give them feedback on each product.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer requests for products, services, and company information.
Server
Mojito Restaurant
01.2021 - 01.2022
- My responsibilities for this job was to engage with our customers, give them a little background information about the type of food/drinks we sold.
- So they can make the best choice.
- Had to check in with them to make sure they were okay and happy.
- Made sure that their food and drinks came out in a timely matter.
- Not have them wait too long.
- Clean up my section.
- Most importantly entertain each customer so that they leave the restaurant happy and satisfied with our lovely food, drinks and music.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service Representative
Florida Reemployment Assisting Program
01.2020 - 12.2020
- Having to answer calls.
- Giving the claimants information about their unemployment application.
- Helping the claimants with their applications.
- Changing pins and resetting passwords.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Customer Service Representative
Sutherland
01.2019 - 12.2019
- Answering calls on behalf of their bill for our company.
- Answering any question that they have about the program.
- Encouraging our clients into applying for our deals.
Cashier/Customer Service
Target
01.2017 - 01.2019
- Having fast steady past.
- Being friendly with guest. Causing them to feel good and welcomed.
- Being very organized.
- Being able to multitask.
- Provided accurate and appropriate information in response to customer inquiries.
Front Office Clerk
MedCenter Clinic
01.2017 - 11.2017
- Provided excellent customer service in a medical institution and ensured all patients were well attended.
- Managed office operations, work flow, and office staff.
- Managed facility procedures related to insurance and billing and solved patients’ queries regarding their insurance renewal and expiry.
- Monitored the equipment used in the office and facilitated repair or replacement as per requirement.
- Facilitated the management in completing general formalities related to the patients such as insurance and medical reports.
- Maintained and operated the electronic health records and billing system.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Education
High School Diploma -
Elsik High School
Houston, TX01.2018
Nursing Program - undefined
Houston Community College
Houston, TX01.2018
Skills
- EXCELLENT COMMUNICATION SKILLS
- CUSTOMER SERVICE EXPERIENCE
- CONFLICT RESOLUTION
- INBOUND CALL CENTER
- LOVE HELPING OTHERS
- Bilingual (Spanish/English)
- Product knowledge
- Call center procedures
- Payment processing
- Appointment scheduling
- Refunds processing
- Microsoft Office Suite
- Customer consulting
- Typing 45 wpm
- Call management
- Multitasking and organization
- Data entry
- Professional telephone demeanor
Timeline
Business Owner
JZSFLOORING
10.2023 - Current
Customer Service Representative
Teleperformance (Simplisafe)
01.2022 - 11.2023
Server
Mojito Restaurant
01.2021 - 01.2022
Customer Service Representative
Florida Reemployment Assisting Program
01.2020 - 12.2020
Customer Service Representative
Sutherland
01.2019 - 12.2019
Cashier/Customer Service
Target
01.2017 - 01.2019
Front Office Clerk
MedCenter Clinic
01.2017 - 11.2017
Nursing Program - undefined
Houston Community College
High School Diploma -
Elsik High School
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