Printing professional with extensive experience in managing high-volume print production and ensuring optimal machine performance. Known for delivering consistent, high-quality results and maintaining collaborative work environment. Reliable team player with focus on efficiency and precision, adept at meeting tight deadlines and adapting to workflow changes.
Overview
20
20
years of professional experience
Work History
Printing Technician Manager
Barcode Automation
Winter Springs, FL
03.2020 - Current
Handle inbound calls, answering customer inquiries and resolving issues.
Maintain and improve quality results by adhering to standards and guidelines.
Working in the warehouse to ensure current inventory.
Keep maintenance on printing machines to ensure quality.
Print and ship barcode orders to customers.
Leading manufacturer of Barcode Readers and Decals for Vehicle Access Control and Automatic Vehicle Identification.
Production/Operations Manager
Xulon Press/Salem Author Services
Orlando, FL
11.2007 - 07.2019
Oversee activities directly affecting the bottom line to the business. Responsible for $500,000+ in revenue each month.
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, editorial, or distribution of products.
Review financial statements, sales, and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Direct and coordinate financial and budget activities to increase efficiency.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with organization officials and staff members as necessary.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Monitor business and agencies to ensure that they effectively provide needed services while staying within budgetary limits.
Manage staff of 25 employees in various departments.
Top leader in the self-publishing Christian book industry ($5M in revenue/60 employees).
Patient Care Coordinator
Wal-Mart Specialty Pharmacy
Lake Mary, FL
01.2006 - 11.2007
Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
National leader in promoting healthcare quality that is affordable and accessible (4,000 stores and over 6,000 employees).