Sasha Cash
Lawrence,KS
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at The National Golf Club of Kansas City. Always wearing a smile and interacting with anyone in the club. Proven ability to enhance guest experiences through attentive service and effective team collaboration, while adeptly managing member experience and high-volume dining environments. Committed to fostering positive relationships and driving repeat business.
Overview
5
5
years of professional experience
Work History
Server/Bartender
The National Golf Club Of Kansas City
Kansas City, MO
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Salon Manager
Pigtails and Crewcuts
Wichita, KS
02.2021 - 05.2023
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Maintained general appointment calendar and set shift schedules.
Hostess
Famous Dave's Bar-B-Que
Kansas City, KS
03.2024 - 10.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Expo/server
Ziggy’s Pizza Wichita
04.2023 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associates in Science
Kansas City Kansas Community College
Kansas City, KS2025
Kapaun Mount Carmel Catholic High School
Wichita, KS2022
Skills
- Confident, Initiative, and Energetic
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Professional appearance
- Cleanliness standards
- High volume dining
- Service prioritization
- Team collaboration
- Hospitality service expertise
Timeline
Server/Bartender
The National Golf Club Of Kansas City
10.2024 - Current
Hostess
Famous Dave's Bar-B-Que
03.2024 - 10.2024
Expo/server
Ziggy’s Pizza Wichita
04.2023 - 11.2023
Salon Manager
Pigtails and Crewcuts
02.2021 - 05.2023
Associates in Science
Kansas City Kansas Community College
Kapaun Mount Carmel Catholic High School