Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sasha Christensen

Eagle Mountain,UT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Claims Adjuster

Progressive Insurance
07.2023 - Current
  • Examine claims forms and other records to determine insurance coverage.
  • Review police reports, and physical property damage to determine extent of liability.
  • Evaluate insurance policies and analyzed damages to determine coverage.
  • Conduct comprehensive interviews of witnesses and claimants to gather facts and information.
  • Establish relationships with clients and insurance companies to foster timely claims resolution.
  • Answer customer questions regarding deductibles.
  • Negotiate with policyholders and claimants to reach mutually satisfactory resolutions.
  • Research claims and incident information to deliver solutions and resolve problems.

Realtor

Coldwell Banker Realty
06.2022 - Current
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Advised and informed prospective clients on current market activities and conditions.
  • Completed property walkthroughs
  • Compared recently sold area properties to determine competitive market prices.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Communicated with clients to understand property needs and preferences.
  • Advised clients on market conditions and property value for informed decision-making.
  • Liaised between buyers and sellers to provide positive experiences for both parties.

Owner/Operator

Pacific Springs Soap Co.
03.2010 - Current
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Mortgage Loan Officer

Broker/Direct Lender
10.2015 - 09.2023
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Explained different types of loans pertaining to client situations.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Checked loan documents for accuracy prior to closing.
  • Developed and implemented marketing campaigns to generate new business opportunities.
  • Monitored portfolio performance and provided clients with periodic updates on loan progress.
  • Monitored pipelines to track and log status of loans.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Processed loan applications and monitored progress from start to finish.
  • Proactively identified solutions for customers experiencing credit issues.
  • Assisted customers with completing loan applications and other paperwork.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.

Customer Relationship Advocate

Fidelity Investments
01.2023 - 07.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

CNA

Independent Work
08.2006 - 08.2009
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.

Collections Specialist

Discover Card
01.2005 - 08.2006
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used skip tracing and other techniques to locate debtors.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Entered client details and notes into system for interdepartmental access and review.

Collections Specialist

Wells Fargo Bank, N.A.
01.2001 - 01.2005
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Trained new team members on scripts, company services, and collection strategies.
  • Counseled debtors on payment options and arranged installment agreements.
  • Achieved performance goals on consistent basis.
  • Used skip tracing and other techniques to locate debtors.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Entered client details and notes into system for interdepartmental access and review.
  • Responded to customer inquiries and provided detailed account information.

Modeling Scout

Executive Model Shop
05.1999 - 01.2001
  • Completed talent acquisition and management for internal and external placements.
  • Fostered relationships with industry professionals for future connections.
  • Promoted friendly collaboration between talent and production teams for efficient project completion.
  • Managed and filed contracts, invoices and other documents associated with talent.
  • Developed and sustained extensive database of contacts, helping future clients with networking.

CNA

Cottonwood Hospital
06.1997 - 05.1999
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Transported patients between rooms and appointments or testing locations.

Education

Science Education

Salt Lake Community College
Taylorsville, UT

Bachelor of Science - Radiology Technology

Weber State University
Ogden, UT

High School Diploma -

Murray High School
Murray, UT
05.1998

Skills

  • Claims File Management Processes
  • Data Review
  • Database Management
  • Staff Support
  • Team Support
  • Customer Interaction
  • Service Quality
  • Past Due Account Management
  • Customer Retention
  • Investigation Documentation
  • Microsoft Word
  • Client Service
  • Liability Determinations
  • Customer Accounts Management
  • Staff Training
  • Customer Satisfaction
  • Training Skills
  • Information Updates
  • Correspondence Writing
  • Claims Evaluations
  • Regulatory Guidelines
  • Medical Terminology
  • Sales Goals
  • Residential Construction
  • Federal Regulations
  • Patient Information
  • Appraisal Reviews
  • Claims Pro
  • Credit Card Payments
  • Fraudulent Practices Understanding
  • Medical Records Management
  • Sales
  • Outbound Calls

Certification

  • Licensed Auto Claims Adjuster
  • Licensed Mortgage Loan Officer
  • Licensed Real Estate Agent
  • BLS


Timeline

Claims Adjuster

Progressive Insurance
07.2023 - Current

Customer Relationship Advocate

Fidelity Investments
01.2023 - 07.2023

Realtor

Coldwell Banker Realty
06.2022 - Current

Mortgage Loan Officer

Broker/Direct Lender
10.2015 - 09.2023

Owner/Operator

Pacific Springs Soap Co.
03.2010 - Current

CNA

Independent Work
08.2006 - 08.2009

Collections Specialist

Discover Card
01.2005 - 08.2006

Collections Specialist

Wells Fargo Bank, N.A.
01.2001 - 01.2005

Modeling Scout

Executive Model Shop
05.1999 - 01.2001

CNA

Cottonwood Hospital
06.1997 - 05.1999

Science Education

Salt Lake Community College

Bachelor of Science - Radiology Technology

Weber State University

High School Diploma -

Murray High School

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Sasha Christensen