Sasha Colon

Truck driver

• Attended training sessions related to safe driving techniques.
• Maintained accurate records of deliveries, including delivery dates, times, products, and recipients.
• Operated a variety of commercial motor vehicles over long distances to deliver freight safely and efficiently.
• Responded quickly in emergency situations while remaining calm under pressure.
• Conducted daily logbook entries to track hours of service and ensure compliance with Federal Motor Carrier Safety Administration regulations.
• Loaded and unloaded cargo using standard loading and unloading equipment such as pallet jacks, hand trucks, straps, tarps, chains.
• Ensured timely arrival at customer locations by following designated routes and adhering to scheduled delivery times.
• Performed pre-trip inspections on vehicles before each trip, ensuring safety and compliance with Department of Transportation regulations.
• Efficiently managed fuel stops along routes while monitoring fuel consumption levels.
• Inspected cargo prior to delivery to ensure it was properly secured and in good condition.
• Collaborated with other drivers on roadways while maintaining safe driving practices.
• Maintained cleanliness inside the cab area as well as exterior parts of the truck.
• Transported goods safely in accordance with the Department of Transportation's rules and regulations for CDL A OTR Drivers.
• Obtained signatures from customers upon successful completion of deliveries.
• Provided excellent customer service by addressing inquiries promptly and professionally.

• Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
• Created reports on customer feedback, complaints, and suggestions for management review.
• Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
• Maintained accurate records of customers' interactions with the company in order to provide better future services.
• Provided exceptional customer service to ensure customer satisfaction.
• Developed and implemented strategies for providing excellent customer service experience.
• Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
• Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
• Ensuring efficient operations
• Controlling operating expenses
• Managing inventory and accounts receivable
• Maintaining accurate records of service transactions
• Coordinating with technicians to ensure timely service
• Ensuring customers receive the service they pay for
• Finding solutions to customer complaints that benefit both the customer and the auto shop
• Identifying upselling opportunities that bring value to the customer
• Responsible for keeping inventory, ordering supplies and parts as needed