Keisha Williams
Fort Lauderdale,FL
Summary
Skilled Market Manager in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in Home Health Care services and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during 15+ years in Health Care services .
Overview
22
22
years of professional experience
Work History
Market Manager
Alternative Home Health Care
Fort Lauderdale, FL
07.2003 - Current
- Developed and implemented daily operations plans such as service delivery , employee assignments and promotional strategies
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
- Trained and guided team members to maintain high productivity and performance metrics
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Hired, trained and mentored staff to maximize effectiveness
- Managed financial documentations such as expense reports and invoices
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes
- Followed through with client requests to resolve problems
Staff Coordinator
HOME HEALTH SERVICES
Ft. Lauderdale, FL
01.2002 - 01.2003
- Performed routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve internal and external customers
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
- Built positive rapport with referral sources to promote business services
- Supported field staff, patients and families in dealing with clinical issues and concerns
- Maintained strong knowledge of medications and medical terminology through continued education and seminars
- Met client demands by referring direct care providers
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Fort Lauderdale, FL2020
Occupational Therapy
Keiser University
2002
Skills
- Corporate Communications
- Staff Management
- Strategic Planning
- Client communication
- Team building
- Operations management
- Project Management
- Operational Improvement
- Scheduling
- Contract Management
- Payroll processing
- Budget Management
- Account Reconciliation
Accomplishments
- Completed numerous courses and seminars in management and leadership, customer service, home health care, anatomy, physiology, CPR, pediatric and geriatric therapy, time management, and human resources.
Affiliations
- Member, Notary Association , 2012 to Current
Timeline
Market Manager
Alternative Home Health Care
07.2003 - Current
Staff Coordinator
HOME HEALTH SERVICES
01.2002 - 01.2003
Bachelor of Science - Healthcare Administration
University of Phoenix
Occupational Therapy
Keiser University
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