Sasha Cortez
Camarillo,CA
Summary
Skilled at arranging materials and cleaning up debris to maintain smooth job operations. Knowledgeable about repair and maintenance procedures and motivated to learn new processes. Resourceful, and excels at problem-solving, teamwork, and time management to deliver projects on schedule. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapts to working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Receptionist
Aztec Studios/ Aztec Supplies
Port Hueneme, CA
02.2024 - 09.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Sterilized and sanitized all tools and equipment used for nail services.
- Restocked supplies such as lotions, polishes, files, buffers and other implements.
- Performed basic duties such as cleaning the salon area and organizing inventory shelves.
- Provided assistance with booking appointments and taking payments from customers.
- Assisted in setting up events such as promotions or special occasions for the salon.
- Organized salon paperwork and office files.
- Completed daily customer appointments and updated master schedule.
- Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
Customer Service Representative
Hueneme Cellphone Repair
Port Hueneme, CA
01.2022 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
Stocker
Dollar Tree Stores
Camarillo, CA
12.2022 - 05.2023
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Inspected stock for damage or defects and reported issues to management.
- Organized storage areas for efficient use of space.
- Provided customer service by answering questions about product location, price and availability.
- Assisted with store displays and window dressing as needed.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Monitored expiration dates of perishable items to ensure freshness.
- Sorted returned merchandise for restocking or disposal.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Plumbing Apprentice
My plumber Co.
Oroville, CA
01.2020 - 08.2020
- Installed and repaired plumbing fixtures, such as sinks, toilets, showers, and bathtubs.
- Assisted with pipefitting tasks, including threading pipes and soldering joints.
- Repaired broken or defective parts in water supply lines and drainage systems.
- Cut openings in walls for installation of new fixtures or pipes.
- Organized tools and supplies needed for each job site.
- Connected water supply lines to appliances such as dishwashers and washing machines.
- Maintained cleanliness at work sites throughout the day.
- Removed old materials from installations prior to replacing them.
- Operated tools and equipment such as hand saws, pipe cutters, and drills on daily basis.
- Worked closely with skilled plumber to repair pipes and fixtures to provide safe water supply.
Education
High School Diploma -
Prospect High School
Oroville, CA05-2021
Skills
- Hand tool use
- Equipment safety
- Fixture repair
- Leak detection
- Debris collection
Languages
Spanish
Native/ Bilingual
Accomplishments
- Principal Honor Roll
- One year early graduate
- Earned more than one scholarship
Affiliations
- Gardening
- Cooking
- Hiking
- Music/Producing
Timeline
Receptionist
Aztec Studios/ Aztec Supplies
02.2024 - 09.2024
Stocker
Dollar Tree Stores
12.2022 - 05.2023
Customer Service Representative
Hueneme Cellphone Repair
01.2022 - 01.2024
Plumbing Apprentice
My plumber Co.
01.2020 - 08.2020
High School Diploma -
Prospect High School
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