Sasha Crawford
Long Beach
Summary
Adept at fostering passenger satisfaction and safety, my tenure at Alaska Airlines honed my emergency response and customer service skills. I excel in team collaboration and problem-solving, ensuring a seamless travel experience. My proactive approach and dedication to professional growth have significantly contributed to enhancing brand reputation and customer loyalty.
Overview
18
18
years of professional experience
Work History
Flight Attendant
Alaska Airlines
08.2011 - 02.2025
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Front Desk Manager
Spectrum Clubs
05.2007 - 08.2011
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Education
Bachelor - English Language And Literature
San Diego State University
San Diego, CA12.2009
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Hospitality service expertise
- Food and beverage service
- Time management
- Professional appearance
- Safety procedures
- Verbal and written communication
- Emergency procedures
- Cultural awareness
- Administrative tasks
- Problem-solving
Timeline
Flight Attendant
Alaska Airlines
08.2011 - 02.2025
Front Desk Manager
Spectrum Clubs
05.2007 - 08.2011
Bachelor - English Language And Literature
San Diego State University
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