Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sasha Dennison

Gainesville

Summary

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

7
7
years of professional experience

Work History

Patient Transport

UF Shands Hospital
05.2024 - Current
  • Warmly greeted patients and visitors and made each feel welcome.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
  • Enhanced patient comfort by providing compassionate care and timely transportation.
  • Cleaned, sanitized and moved hospital equipment.
  • Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
  • Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
  • Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.

Direct Support Professional

Tacachale Center
05.2022 - 05.2024
  • Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
  • Supervised daily activities and provided assistance to staff.
  • Assisted with daily living activities, running errands, and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Patient Care Technician

southern loving care
05.2020 - 07.2022
  • Collected and transported specimens to prepare for lab testing.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Medical Receptionist

Loving Hands Group Home
06.2019 - 05.2020
  • Completed and filed financial documentation for accounting purposes
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing task.
  • Completed clerical duties and tasks for clinic administration
  • Completed skilled administrative work to support all office staff and operational requirements
  • Organized paperwork such as charts and reports for office and patient needs
  • Scheduled, rescheduled and handled cancelled appointments for patients
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients
  • Maintained patient databases and updated information in alignment with HIPAA protocols
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Pulled charts and prepared for nurse and doctor assessment
  • Managed master calendar and scheduled appointments for Number providers based on optimal patient loads and clinician availability
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company
  • Removed invalid computer alerts and cleaned accounts to assure information accuracy
  • Used computer programs and registration systems to schedule patients for routine and complex procedures
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases
  • Referred and screened patients to make best use of resources, triage staff and serve community members
  • Scheduled appointments for doctor visits and procedures using desktop calendar software
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Call Center Agent

Medical solutions call center
03.2018 - 05.2019
  • Educated customers how to use company systems, complete forms and obtain desired services
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Educated customers on product and service details and information
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Answered over Number calls per Timeframe to meet fast-paced call center demands
  • Resolved over Number customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
  • Received multiple positive reviews acknowledging dedication to excellent customer service
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Communicated with customers via email and instant messaging to address client needs during excessively busy periods
  • Educated patients on details of upcoming appointments to avoid delays in providing service
  • Confirmed insurance policy and coverage terms with vendors to avoid issues with payments
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
  • Responded to customer requests for products, services and company information
  • Contributed to company achieving and holding industry-leading customer service ratings
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Boosted sales by offering tailored recommendations based on customer needs and preferences.
  • Connected callers with appropriate professional, department, or business.
  • Monitored call volume, call length and other related metrics and consistently met objectives.
  • Processed debit and credit card and electronic check payments.
  • Contributed to team sales goals by identifying opportunities for upselling additional products or services during calls.

Education

High School Diploma -

Eastside High School
06.2016

Skills

  • Word Processing
  • Patient Care
  • Social Skills Development
  • Medical office administration
  • First Aid Certification
  • State regulations knowledge
  • Direct Patient Care
  • Team Collaboration
  • ADL support
  • Heartsaver CPR AED (CPR AED)
  • Medical chart documentation
  • Documentation and Recordkeeping
  • Clinical Quality Program Standards
  • Behavioral Management
  • Medication Administration
  • Project Planning
  • Bedside Care
  • Transportation
  • Care Plan Management

Timeline

Patient Transport

UF Shands Hospital
05.2024 - Current

Direct Support Professional

Tacachale Center
05.2022 - 05.2024

Patient Care Technician

southern loving care
05.2020 - 07.2022

Medical Receptionist

Loving Hands Group Home
06.2019 - 05.2020

Call Center Agent

Medical solutions call center
03.2018 - 05.2019

High School Diploma -

Eastside High School

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Sasha Dennison