Summary
Overview
Work History
Education
Skills
Timeline
Generic

SASHA DEROCHE

Brooklyn,New York

Summary

Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities. Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Eligibility Specialist II

NYC HRA SNAP-CR Claims And Recovery
03.2024 - Current


  • Identify, validate, pursue, and recover non-negotiable overpayments made by SNAP to client.
  • Calculate benefits due versus benefits received to determine overpayment
  • Enforce all USDA , OTDA, and SNAP associated policy and procedure
  • meet or call client to explain outstanding claims
  • Organize and prepare forms and excel spreadsheets to establish claims
  • Prepare documents to defend Fair hearing procedures
  • Prepare documents for federal level seizures by the US department of treasury to SSI, IRS, etc...

Eligibility Specialist II

NYC HRA/ Medicaid Home Care Services
04.2018 - Current
  • Resolved discrepancies with client renewal applications to verify eligibility.
  • Prepare authorization forms to notify client of approval or rejection of services and inform them of all additional documentation needed in order to fully process their case.
  • Ensure that all documents are scanned/indexed into HRA one viewer for case review.
  • Navigate through WMS to evaluate case status and assist case's needs in order to process.
  • Prepare packets to be mailed to client/authorized representative such as referrals/deferrals to Disability (DRD) and Office of Legal Affairs (OLA).
  • Responsible for processing Conversions, ALPS, Pooled Trust, Spousal Enrichment, DAC, DAI, Surplus/Non-surplus, MAGI, DAB cases for Elderly and Disabled when assigned via WMS or Edits Plus.
  • Manage to process, data, and prep forms and mailing packets for approximately 10-12 cases per day.

Eligibility Specialist II (Call Center Rep.)

NYC HRA Infoline/Medicaid Help Line
11.2015 - 04.2018
  • Navigate through WMS, POS, and HRA one viewer to provide information to inquiries from HRA clients to determine their needs and assist in making appropriate referrals to SNAP, CASH assistance, HEAP, LINC, City FEPS, and SEPS programs.
  • Put in request to mail new benefits cards.
  • Help resolve inquiries or further direct client's to authorized sources that would be able to help them resolve their problem.
  • Take complaints for Department of Homeless Services
  • Enforced any new changes regarding policy and procedure, and center/program updates.
  • Create Intranet Quorum (IQ) and work with central complaint unit to help resolve and follow up on client based inquires.
  • Used translation relay lines to convey messages to client via third party language line representatives.
  • Handled high call volumes of approximately 40 back-to-back calls per day under time sensitive symposium monitoring systems.

Activity Instructor

United Cerebral Palsy
07.2013 - 11.2015
  • Designed and implemented activities to help consumers explore and develop interests.
  • Worked closely with consumers, care takers, and case managers to develop care plans that were intended to increase consumer's ADL and boost consumer's overall success in cognitive and physical goals.
  • Assisted in feeding paraplegic and quadriplegic individuals.
  • Arranged trips out into community.
  • Assisted in providing transportation to and from center.
  • Participated in meetings to address concerns, deliver progress reports, and make adjustments to care plans as needed.
  • Accountable for group of 9 special needs consumers but conducted classes for groups of 15+ daily.

Education

Bachelor of Arts - Psychology

New Jersey City University
Jersey City, NJ
05.2014

Skills

  • Enrollment Procedures
  • Administrative Support
  • Effective Communication Skills
  • Customer Satisfaction
  • Advocacy and Counseling
  • Paperwork and Documentation
  • Eligibility Requirements
  • Telephone Etiquette
  • Resource Information
  • Data Entry
  • Information Assistance

Timeline

Eligibility Specialist II

NYC HRA SNAP-CR Claims And Recovery
03.2024 - Current

Eligibility Specialist II

NYC HRA/ Medicaid Home Care Services
04.2018 - Current

Eligibility Specialist II (Call Center Rep.)

NYC HRA Infoline/Medicaid Help Line
11.2015 - 04.2018

Activity Instructor

United Cerebral Palsy
07.2013 - 11.2015

Bachelor of Arts - Psychology

New Jersey City University
SASHA DEROCHE