Sasha Doggett
Short Hills,NJ
Summary
Encouraging CXM and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Client Experience Manager
Chanel
08.2019 - 10.2024
- Built strong internal partnerships with sales, marketing, operations, and other departments to align on best practices for enhancing the overall client experience.
- Launched innovative social media campaigns showcasing customer testimonials which enhanced brand image amongst prospective clientele.
- Evaluated client feedback data to identify areas of improvement and prioritized resources accordingly, resulting in continuous enhancement of the customer experience.
- Championed a company culture focused on delivering exceptional service, fostering employee alignment and dedication towards meeting clients' expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Communicated with assigned accounts, set expectations and negotiated priorities.
- Reduced churn rate by identifying at-risk clients early in their lifecycle, implementing targeted interventions to re-engage them effectively.
Beauty Counter Manager- Laura Mercier
Nordstrom
09.2016 - 06.2019
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Beauty Sales - Jo Malone London
Nordstrom
08.2014 - 09.2016
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Enhanced customer satisfaction through effective product demonstrations and makeup application techniques.
- Boosted store revenue by cross-selling complementary beauty products and services.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Maintained up-to-date knowledge of current beauty trends, enabling informed product suggestions for diverse clientele.
- Participated in ongoing professional development opportunities related to the latest skincare advancements and industry innovations.
- Supported store management with daily operations tasks such as opening/closing procedures, staff scheduling, and ordering replenishments.
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
Education
Psychology, MS - Cognitive Psychology
Hofstra University
Hempstead, NY05.2024
Skills
- Goal Setting and Achievement
- Client Retention Strategies
- Microsoft Outlook, Word, and Excel
- Customer Relationship Management (CRM)
- Budgeting and reporting
Timeline
Client Experience Manager
Chanel
08.2019 - 10.2024
Beauty Counter Manager- Laura Mercier
Nordstrom
09.2016 - 06.2019
Beauty Sales - Jo Malone London
Nordstrom
08.2014 - 09.2016
Psychology, MS - Cognitive Psychology
Hofstra University
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