Hi, I’m
Sasha D Scott
Spartanburg,SC
Summary
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.
Overview
7
years of professional experience
Work History
Spartanburg Rehabilitation Institute
Certified Nursing Assistant
01.2025 - Current
Job overview
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Implemented infection control protocols, enhancing patient care standards.
- Collaborated with healthcare team to develop individualized care plans for patients.
The Key
Caregiver
06.2024 - 12.2024
Job overview
- Provided compassionate care and support to clients, ensuring comfort and safety.
- Assisted with daily living activities, including personal hygiene and meal preparation.
- Monitored client health conditions, reporting changes to healthcare professionals.
- Developed personalized care plans in collaboration with families and medical staff.
LAKE EMORY POST-ACUTE
Nurse Assistant
09.2023 - 02.2024
Job overview
- As an Nurse Assistant help taking care of patients at a nursing home or long-term care facility, cleaning the facilities and equipment, and providing personal grooming and hygiene assistance to the residents.
- Assisted nursing staff with patient care and daily living activities to enhance comfort and safety.
- Monitored vital signs and documented patient conditions accurately to ensure timely interventions.
- Collaborated with healthcare team to implement individualized care plans based on patient needs.
- Educated patients and families on health management practices, fostering understanding and compliance.
Aspen Dental
Scheduling Center Representatives
09.2021 - 03.2023
Job overview
- Scheduling Patients Appointments, Insurance Eligibility, Benefits Plans Billing Information and understand the specific communication, developmental and treatment needs of patients, families, and visitors of ages. setting with exposure to denials, appeals, insurance collections.
- Provided exceptional patient support and education on dental procedures and treatment options.
- Collaborated with dental teams to enhance patient experiences and streamline processes.
- Trained new staff on office protocols, improving onboarding efficiency and team integration.
- Managed appointment scheduling, ensuring efficient clinic operations and optimal patient flow.
Conduent
Customer Service Advisor
08.2020 - 06.2021
Job overview
- Medicare applicants completing applications, Handle inbound calls from plan members and providers to explain benefits, plans, processes, eligibility and claims.
- Provided support in troubleshooting technical issues, ensuring prompt resolution and improved user experience.
- Streamlined complaint handling processes, reducing response times and fostering positive customer relationships.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
Alorica
Technical Support
04.2020 - 02.2021
Job overview
- Technical agent dealing with Samsung’s Customer with appliances issues and case management claims for exchanges and refund.
- Provided technical support to end-users, addressing issues promptly and ensuring customer satisfaction.
- Improved end-user satisfaction by providing responsive technical support and addressing concerns efficiently.
- Streamlined technical support operations for quicker issue resolution and increased user satisfaction.
- Increased customer satisfaction by providing prompt and accurate technical support.
Sitel
Dispute Analyst
04.2019 - 03.2020
Job overview
- Dispute Analyst work dealing with fraudulent claims and activity on cardholders account.
- ADP is a payroll service that helps employers that pay their employees on a paid card.
- Analyzed complex dispute cases to determine resolution strategies and improve client satisfaction.
- Collaborated with cross-functional teams to streamline dispute resolution processes and enhance operational efficiency.
- Developed training materials for new analysts, fostering knowledge sharing and skill development within the team.
- Led initiatives to identify root causes of disputes, implementing corrective actions that reduced recurrence rates.
Education
Georgetown HighGeorgetown, SC
High School Diploma
06-2017
Spartanburg Community CollegeSpartanburg, SC
Associate of Science from Nursing
05-2028
Tri-County Technical CollegePendleton, SC
CNA from Certified Nurse Assistant
09-2024
Skills
- Computer Literacy
- Innovation
- Multitasking
- Health Insurance
- Interpersonal
- Communication
- Relationship Management
- Sales Experience
- Customer Service
- Medicare
- Microsoft (word, excel, spreadsheet)
- Fraudulent
- Case management
- Organization
- Claims Processing
- Problem Solving
- Technical Skills
- Scheduling
- Knowledge of medical terminology
- Safety and rehabilitation
- Recording vital signs and measurements
- Patient Care
- Collecting vital signs
- Direct patient care
- Reliable team player
- HIPAA compliance
- Patient care
- Vital signs monitoring
LANGUAGES
Fluently English
Timeline
Certified Nursing Assistant
Spartanburg Rehabilitation Institute
01.2025 - Current
Caregiver
The Key
06.2024 - 12.2024
Nurse Assistant
LAKE EMORY POST-ACUTE
09.2023 - 02.2024
Scheduling Center Representatives
Aspen Dental
09.2021 - 03.2023
Customer Service Advisor
Conduent
08.2020 - 06.2021
Technical Support
Alorica
04.2020 - 02.2021
Dispute Analyst
Sitel
04.2019 - 03.2020
Georgetown High
High School Diploma
Spartanburg Community College
Associate of Science from Nursing
Tri-County Technical College
CNA from Certified Nurse Assistant