Sasha Durnal
Locust Grove
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Northeast Technology Center
11.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed phone and email correspondence
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Dental Receptionist
Dental Arts
02.2023 - 10.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Enhanced office ambiance and patient comfort by selecting and playing calming music in waiting area.
Patient Registration Representative
Grand Mental Health
07.2022 - 02.2023
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Ensured positive first impression, greeting patients warmly and providing clear directions within facility.
- Reduced patient anxiety by creating welcoming and supportive registration environment.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
No Degree - Medical
Northeast Technology Center
Pryor, OKHigh School Diploma -
Locust Grove High School
Locust Grove, OK05-2000
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Strong problem solver
- Scheduling
Timeline
Administrative Assistant
Northeast Technology Center
11.2023 - Current
Dental Receptionist
Dental Arts
02.2023 - 10.2023
Patient Registration Representative
Grand Mental Health
07.2022 - 02.2023
No Degree - Medical
Northeast Technology Center
High School Diploma -
Locust Grove High School