SASHA ELLIS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Medical Administrative Secretary
New York Presbyterian/ Columbia Hospital
07.2017 - Current
- Contributed to smooth daily clinic operations by managing telephone lines, directing calls appropriately and taking detailed messages when needed.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Served as liaison between healthcare providers and patients'' families, ensuring clear communication regarding treatment plans and progress updates.
- Enhanced patient satisfaction by providing efficient administrative support and maintaining organized medical records.
- Collaborated with insurance companies to resolve billing issues promptly, minimizing financial burden on patients.
- Trained new administrative staff members in proper procedures and protocols, ensuring consistent quality of service for patients.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted in the coordination of community outreach programs, promoting awareness of available healthcare services and resources.
PCC Manager
THE HEARING CENTER
06.2016 - 07.2017
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Admitting Clerk / Registrar
WESTCHESTER MEDICAL CENTER
12.2014 - 06.2016
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Registered patients for labs, surgeries and radiology.
- Liaised between patients, family members, and medical personnel to facilitate clear communication throughout the admissions process.
- Enhanced patient satisfaction with timely and accurate registration of personal information and insurance details.
- Conducted regular audits of admission paperwork, identifying areas of improvement to reduce errors in documentation processes continually .
- Collaborated with medical staff to ensure seamless communication regarding patient status and bed availability.
Patient Care Representative Recovery Room / Technician
THE NEW YORK GI CENTER
10.2013 - 12.2014
- Increased efficiency by directing patients and taking vital signs upon arrival
- Assisted medical staff with taking temperature, blood pressure, and glucose tests
- Educated patients on post procedure care, answering any questions they may have
- Ensured equipment was ready-to-use before procedures, often sterilizing tools or stocking supplies
- Provided key assistance during Colonoscopy and Esophagogastroduodenoscopy examinations
- Offered administrative assistance as needed, gathering information for patient files or acting as a liaison between offices.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Promoted a safe and clean environment by adhering to strict sanitation protocols, reducing the risk of infection or illness among patients.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored specifically for each patient''s unique needs.
- Improved patient satisfaction by providing timely and efficient care, addressing individual needs, and ensuring comfort throughout treatment.
Patient Representative
ENT AND ALLERGY ASSOCIATES LLP
08.2006 - 10.2013
- Actively worked to ensure patients received the medical care they needed by scheduling appointments, maintaining files, processing payments, and issuing medical insurance claims
- Maintained a knowledge of services to answer any patient questions
- Identified any accounts receivable, creating invoices using medical billing codes
- Boosted patient satisfaction by answering phones and providing individualized customer service
- Wrote professional letters to insurance companies regarding patient status or medical clearance.
Education
Bachelor of Administrative Studies - Health Administration
Berkeley College
New York, NY05.2025
Associate of Applied Science -
The College of Westchester
White Plains, NY11.2014
Skills
- Office Administration
- Medical Terminology
- Epic
- Insurance Authorization
- Microsoft Office Suite
- Critical thinking abilities
- Professional telephone etiquette
- HIPAA Compliance Understanding
Timeline
Medical Administrative Secretary
New York Presbyterian/ Columbia Hospital
07.2017 - Current
PCC Manager
THE HEARING CENTER
06.2016 - 07.2017
Admitting Clerk / Registrar
WESTCHESTER MEDICAL CENTER
12.2014 - 06.2016
Patient Care Representative Recovery Room / Technician
THE NEW YORK GI CENTER
10.2013 - 12.2014
Patient Representative
ENT AND ALLERGY ASSOCIATES LLP
08.2006 - 10.2013
Bachelor of Administrative Studies - Health Administration
Berkeley College
Associate of Applied Science -
The College of Westchester
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