Sasha Fernandez
Chicago,IL
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at The Carrington At Lincolnwood. Proven ability to enhance guest experiences through personalized service. Consistently fostering a warm and friendly atmosphere while maintaining high standards of service. Offering friendly and professional demeanor, ready to learn and excel in cake decorating. Brings understanding to guest interaction, coupled with ability to quickly adapt to new tasks.
Creative and detail-oriented service professional with a strong passion for cake decorating and dessert presentation. With several years of experience in fast-paced restaurant and café environments, consistently recognized for an eye for detail, steady hands, and artistic flair—especially when styling and plating desserts. Naturally drawn to visual and creative tasks, and often trusted by coworkers to handle food presentation due to a reliable sense of design and precision.
A quick learner with a strong work ethic, eager to grow into a hands-on cake decorator role. Comfortable working under pressure while maintaining high quality standards. Brings a positive attitude, strong communication skills, and a genuine enthusiasm for learning new decorating techniques, including writing messages and mastering various piping styles. Ready to contribute to a team that values craft, creativity, and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
The Carrington At Lincolnwood
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
AVID
Mather High School
Chicago, IL05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Excellent communication
- Cool under pressure
- High energy and stamina
- Warm and friendly
- Point of sale (POS) system operations
- Table resetting
- Take-out service
- Positive and professional
- Server training
- Guest engagement
Certification
- Food Safety for Handlers, Rserving, Responsible Serving - 01/24/2025-01/23/2028
Timeline
Server
The Carrington At Lincolnwood
02.2023 - Current
AVID
Mather High School
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