Summary
Overview
Work History
Education
Skills
Timeline
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Sasha Francis

Greenville,TX

Summary

  • Dedicated to the continuous process improvement in the face of a rapidly changing workplace. o Extremely result-oriented and proactive in addressing and resolving problems. o Team player with excellent communication skills, professional appearance, attitude and demeanor.

Overview

14
14
years of professional experience

Work History

Administrative Assistant/Office Supervisor

Caddo Basin SUD
06.2012 - 07.2023
  • Managing work flow
  • Putting in readings from customers meters to figure out their water consumption for the month
  • Billing customers for their water usage each month and getting the bills out in a specific time
  • Making work orders as needed for different issues
  • Supervising the office to make sure everyone stays on task and gets work orders out to the crew in a timely manner
  • Maintained policy and procedure manuals and documented processes.
  • Anticipated staffing needs by analyzing workflow and strengths of employees.
  • Handling contracts for construction jobs
  • Customer service via phone, email, and in person
  • Typing up weekly, monthly, and yearly reports
  • Putting in customers applications
  • Closing meter books
  • Pre-noting and drafting customers account for ACH payments
  • Bill or invoice processing
  • Document preparation
  • Mail distribution
  • Managed record keeping through a filing system

Sales Associate

Tru Tan
05.2011 - 05.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Waitress

Razzoos
03.2009 - 05.2011
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Paris Junior College
Greenville, TX

Certificate - Dental Assisting

Texas Dental Assistant School
Plano, TX
10.2010

High school diploma -

Lone Oak High School
Lone Oak, TX
05.2007

Skills

  • Communication skills
  • Customer Care
  • Supply Distribution
  • Special Projects
  • Problem management
  • Time management
  • Teamwork
  • Creativity
  • Organization
  • Attention to detail

Timeline

Administrative Assistant/Office Supervisor

Caddo Basin SUD
06.2012 - 07.2023

Sales Associate

Tru Tan
05.2011 - 05.2012

Waitress

Razzoos
03.2009 - 05.2011

Paris Junior College

Certificate - Dental Assisting

Texas Dental Assistant School

High school diploma -

Lone Oak High School

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Sasha Francis